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- Tasks: Manage and enhance our CRM system while providing user training and support.
- Company: Leading organisation influencing education policies in the UK.
- Benefits: Competitive salary, generous leave, pension, and flexible working options.
- Why this job: Make a real impact on education while developing your data management skills.
- Qualifications: Experience with complex CRM systems and strong analytical skills.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 52824 - 79236 £ per year.
An experienced Data and CRM Manager is sought by an organisation that plays a key role in influencing education policies. The largest of its kind in the UK, this company is driven by its commitment to making education a great industry to work in.
The Role:
- To plan and implement the development and ongoing maintenance of our clients CRM and its data; and provide user training and support on the CRM to ensure it is fit for purpose and users needs are well supported.
Your responsibilities as a Data and CRM Manager will include:
- To be an expert on our clients CRM and the data it holds whilst maintaining a thorough and trusted understanding of the unions rules, processes and procedures as they relate to access to and the use of union data and the CRM.
- To provide authoritative advice and support to users of the CRM through the provision of advice, support and training, which could be delivered in person, online and by creating briefing materials and videos.
- To ensure that appropriate access to the CRM, reporting and data are in place to support the strategic priorities. These will include the running of industrial action ballots and elections liaising with appropriate staff across the various functions of the union, including the regions and Wales.
- To plan, test and implement necessary improvements or modifications to the unions CRM.
- To audit and cleanse data including analysing data to identify and fix anomalies/faults requiring remedy.
- To develop report and bulk update routines, dashboards and data models and brief relevant users when these become available.
- To deal with non-standard data requests not delivered by existing solutions.
- To undertake other relevant responsibilities as reasonably required.
- To develop key working relationships with internal and external stakeholders.
- The occasional travel to attend activities, conferences and meetings away from the normal place of work locally, regionally or nationally.
The successful Data and CRM Manager will demonstrate:
- Experience of maintaining and supporting the development of a large and complex CRM, including specification and configuration, audit processes and fault finding / resolution.
- Experience of quickly assimilating and maintaining a sound working knowledge of rules, processes and procedures relating to a CRM.
- Well-developed literacy and numeracy skills.
- Experience of exercising judgement and decision-making skills within agreed parameters.
- Experience of evaluating information to respond to a range of queries within established guidelines.
- A proven analytical approach to problem-solving.
- Ability to write clearly and concisely, for example reports, guidance, system specifications in a range of formats as appropriate.
- Experience of working and contributing at a management level to devise and deliver teamwork plans.
- Experience of the planning and delivery of successful training courses for a range of users.
- Experience of successfully managing relationships with external suppliers.
- An understanding of the principles of organising within a trade union and how this may affect the role.
- The ability to work under pressure and to meet critical deadlines.
- The requirement to work occasional evenings, weekends or flex working arrangements which are necessary for the performance of the role.
- The necessary requirement to maintain sufficient and up-to-date knowledge of rules, principles and legislation including data protection principles.
Benefits:
- £66,030 per annum
- 43 days including bank holidays
- 4 days paid additional leave over Christmas period
- 1-2 days remote per week, depending on business needs
- Pension
CLOSING DATE IS 16th January 2026, Mid day
Data and CRM Manager in City of London employer: Recruit4Talent
Contact Detail:
Recruit4Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data and CRM Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM systems. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around data management and user training. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community.
We think you need these skills to ace Data and CRM Manager in City of London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Data and CRM Manager role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Experience: When detailing your experience, focus on specific examples that relate to maintaining and supporting a CRM. We want to see how you've tackled similar challenges in the past, so don’t hold back on those success stories!
Keep It Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points where necessary and avoid jargon unless it’s relevant. Remember, we’re looking for someone who can communicate effectively, just like you would in the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Talent
✨Know Your CRM Inside Out
Before the interview, make sure you have a solid understanding of the CRM system mentioned in the job description. Familiarise yourself with its features, functionalities, and common issues. This will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to data management and user support. Think of examples from your past experience where you've successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Analytical Skills
As a Data and CRM Manager, analytical skills are crucial. Be ready to discuss how you've approached data analysis in previous roles. Bring examples of how you've identified anomalies or improved data quality, and be prepared to explain your thought process during these situations.
✨Build Rapport with Stakeholders
The role involves working with various stakeholders, so it's important to show that you can build strong relationships. During the interview, mention any relevant experiences where you've collaborated with different teams or external suppliers. Highlight your communication skills and how you adapt your approach based on the audience.
