Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer enquiries and manage complaints with professionalism and care.
- Company: Join a well-established waste management business in Wrexham.
- Benefits: Enjoy free parking, 20 days holiday plus bank holidays.
- Why this job: Make a difference by providing excellent customer service every day.
- Qualifications: Previous customer service experience and strong problem-solving skills.
- Other info: Permanent role with a supportive team and growth opportunities.
The predicted salary is between 26000 - 26500 £ per year.
Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham.
Job Details
- Pay: £26,000 - £26,500 (depending on experience)
- Hours of Work: Monday to Friday 8:30 am – 5:00 pm
- Duration: Permanent
- Benefits: Free parking, 20 days holiday + Bank Holidays
Job Role
The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records.
Essential Skills, Experience, or Qualifications
- Previous customer service experience
- Experience working with customer complaints and problem solving
- Good MS Office literacy
Advantageous Skills, Experience, or Qualifications
- Confident communicator
- Able to cope under pressure in a call handling environment
Commutable From
Wrexham, Chester, Denbighshire
Similar Job Titles
Retentions Advisor, Customer Service Advisor, Complaint Handler, Account Manager, Post-Sales Account Manager
For further information about this and other positions please apply now.
Customer Service Advisor in Wrexham employer: Recruit4staff
Contact Detail:
Recruit4staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wrexham
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you feel more confident when handling calls and complaints during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you’ve successfully managed customer complaints or provided excellent service. These stories will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Be Professional Yet Friendly: Since you'll be dealing with customers, it's important to strike the right tone in your written application. We recommend being professional but also showing a bit of your personality – after all, we’re looking for someone who can connect with our customers!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read-through. Typos and grammatical errors can make a bad impression, so let’s ensure everything is polished and professional. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Recruit4staff
✨Know the Company
Before your interview, take some time to research the waste management business. Understand their services, values, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the typical questions you might face as a Customer Service Advisor, like how you handle complaints or manage difficult customers. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to communicate effectively.
✨Showcase Your Skills
Highlight your customer service experience and your proficiency with MS Office during the interview. Be ready to discuss how you've used these skills in previous roles, especially in high-pressure situations, to reassure them of your capability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.