At a Glance
- Tasks: Be the friendly face of customer service, helping people with their enquiries.
- Company: Join a well-established public sector organisation in a supportive team.
- Benefits: Enjoy weekly pay, free parking, and a modern office environment.
- Other info: Full training provided, with opportunities for immediate start.
- Why this job: Make a difference by providing excellent service to the community.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13.63 - 13.63 £ per hour.
Recruit4staff are representing a well-established public sector organisation in their search for a Customer Service Assistant to work in Ormskirk.
Job Details
- Pay: £13.63 per hour
- Hours of Work: Monday to Friday 8:30am - 4:30pm or Monday to Friday 9:00am - 5:00pm
- Duration: Temporary (2 months)
- Benefits: Weekly pay, free parking, modern office environment, full training provided, friendly team environment, canteen facilities
Job Role
As a Customer Service Assistant, you will be the first point of contact for members of the public, handling inbound enquiries via telephone, email and face to face interactions. The Customer Service Assistant will gather relevant information from customers and direct enquiries to the appropriate internal department, ensuring a professional and efficient service is provided at all times. The role also includes updating internal systems, carrying out data entry duties, supporting administrative processes, booking appointments where required, handling complaints professionally, and working to agreed service standards.
Essential Skills, Experience, or Qualifications
- Previous customer service experience
- Empathy and a customer focused approach
- Excellent written and verbal communication skills
- Ability to gather accurate information from customers
- Strong organisational skills
- Ability to work effectively in a busy environment
- Experience handling telephone, email and face to face enquiries as a Customer Service Assistant
Advantageous Skills, Experience, or Qualifications
- PC literacy and confidence using Microsoft Office applications
- Experience updating databases or CRM systems
- Previous public sector or local authority experience
- Administrative support experience
Additional Information
- Immediate start available
- Office based role
- Temporary assignment for approximately 2 months
- DBS check may be required
- Multiple vacancies may be available
- Full training provided
- The successful Customer Service Assistant will be expected to maintain confidentiality and professionalism when handling sensitive information
Commutable From Ormskirk, Aughton, Burscough, Skelmersdale, Southport, Maghull, Rainford.
Similar Job Titles Front of House Assistant, Customer Service Representative, Customer Service Administrator, First Line Support Advisor.
For further information about this Customer Service Assistant position and other Customer Service Assistant opportunities, please apply now.
Customer Service Assistant in West Kirby employer: Recruit4staff
Join a well-established manufacturing business in Telford, where you will be part of a dynamic team that values innovation and collaboration. With a competitive salary, comprehensive benefits including company sick pay and a KPI bonus, and a commitment to employee growth, this role as an Engineering Coordinator offers a rewarding career path in a supportive work culture. Enjoy the stability of a permanent contract with a Monday to Friday schedule, allowing for a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in West Kirby
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Recruit4staff.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Recruit4staff. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant in West Kirby
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Recruit4staff.
How to prepare for a job interview at Recruit4staff
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Recruit4staff's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Recruit4staff offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
