Recruit4staff are representing a well-established waste management business in their search for a Field Complaints Handlerto work in Birmingham.
- Pay: £29,000 per annum plus Company Car, Phone, Laptop/Tablet.
- Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability)
- Duration: Permanent
- Pension: Standard
- Benefits: 20 Days Paid Annual Leave (plus bank holidays), Company Car
Job Role
The Field Complaints Handler will be responsible for resolving customer complaints and queries efficiently while protecting the companys commercial position. You will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The Field Complaints Handler role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas.
Essential Skills, Experience, or Qualifications
- Previous experience within a similar position
- Strong negotiation, problem-solving, communication, and IT skills
- The ability to organise and prioritise workloads to meet deadlines
- Confidence within a customer-facing role
- Clean Full UK Driving Licence
Commutable From
Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas
Similar Job Titles
Field Complaints Handler, Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor
This Field Complaints Handler position offers a varied and autonomous role within a supportive and growing business.
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Field Complaints Handler employer: Recruit4staff
Join a leading precision engineering and manufacturing company in Deeside, where you will be part of a dynamic team dedicated to quality improvement and innovation. With a strong focus on employee development, the company offers a supportive work culture, competitive benefits including a performance-based bonus structure, a generous pension plan, and ample holiday time. This role not only provides the opportunity to enhance your skills in a thriving industry but also encourages a proactive approach to quality assurance, making it an ideal environment for those seeking meaningful and rewarding employment.
