Recruit4staff are representing a well-established lifting equipment and service business in their search for a Customer Service Advisorto work in Ellesmere
- Hours of Work: 39 hours per week. Monday to Thursday, 8:45 am5:00 pm; Friday, 8:45 am4:30 pm
- Duration: Permanent
- Benefits: 25 days' holiday plus bank holidays, company pension, death-in-service benefit, private medical scheme and potential hybrid working of 12 days from home for suitable candidates, subject to training, workload and business requirements
Recruit4staff are representing a well-established lifting equipment and service business in their search for a Customer Service Advisorto work in Ellesmere
Job Details:
- Pay: £28,000£31,000 per annum
- Hours of Work: 39 hours per week. Monday to Thursday, 8:45 am5:00 pm; Friday, 8:45 am4:30 pm
- Duration: Permanent
- Benefits: 25 days' holiday plus bank holidays, company pension, death-in-service benefit, private medical scheme and potential hybrid working of 12 days from home for suitable candidates, subject to training, workload and business requirements
Job Role: Working within the Service and After-Sales call centre, the Customer Service Advisor will handle incoming customer calls regarding breakdowns, repairs and servicing. The Customer Service Advisor will provide a professional point of contact, arrange repair and service bookings, and support customers throughout their after-sales experience.
Essential Skills, Experience, or Qualifications:
- Previous Customer Service Advisor experience is required
- Good IT skills are essential
- Strong telephone-based customer service and communication skills
- The Customer Service Advisor must be confident handling service, repair and breakdown enquiries
Advantageous Skills, Experience, or Qualifications
- Customer Service Advisor: dealership experience is required - ESSENTIAL.
- Good written and verbal communication skills
- Good IT Skills- ESSENTIAL
- Must be able to work in a team environment.
- SAP or Salesforce experience would be advantageous
Customer Service Advisor in Ellesmere employer: Recruit4staff
Join a leading precision engineering and manufacturing company in Deeside, where you will be part of a dynamic team dedicated to quality improvement and innovation. With a strong focus on employee development, the company offers a supportive work culture, competitive benefits including a performance-based bonus structure, a generous pension plan, and ample holiday time. This role not only provides the opportunity to enhance your skills in a thriving industry but also encourages a proactive approach to quality assurance, making it an ideal environment for those seeking meaningful and rewarding employment.
