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- Tasks: Handle calls, manage accounts, and ensure orders are processed efficiently.
- Company: Join a leading manufacturing company on Wrexham Industrial Estate.
- Benefits: Enjoy a competitive salary, training opportunities, and free on-site parking.
- Why this job: Be part of a reputable team with growth potential and a supportive culture.
- Qualifications: Excellent phone skills and previous customer service experience are essential.
- Other info: Permanent role with a Saturday rota approximately once every six weeks.
The predicted salary is between 21000 - 25000 £ per year.
Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Customer Service Executive to work at their facility on Wrexham Industrial Estate.
For the successful Customer Service Executive, the client is offering:
- £24,683.75 per annum
- Monday – Friday – Either; 8:45 am – 5:15 pm / 9 am – 5:30 pm (Saturday Rota Approx 1 in 6 weeks once trained)
- Permanent role with a reputable company
- Training and development opportunities
- Free parking on-site
- Increase in pay after 2 years of service
The role – Customer Service Executive:
- Handling incoming calls ensuring KPIs are met
- Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively
- To answer technical questions
- Inputting orders on the same day as they\’re received
- To provide support with order entry and returns
- Accurate data entry
What our client is looking for in a Customer Service Executive:
- Must possess an excellent telephone manner – ESSENTIAL
- Previous customer service experience working in an office environment – ESSENTIAL
- Experience in dealing with customers
- Basic computer skills
- Must be able to work effectively as part of a team
Key skills or similar job titles:
Customer Service Agent, Customer Service Executive, Customer Service Advisor, Customer Service Assistant.
Commutable From:
Wrexham, Deeside, Ruabon, Chirk, Oswestry, Broughton.
For further information about this and other positions please apply now.
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency.
Job Reference: opp-22804
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Customer Service Executive employer: Recruit4staff
Contact Detail:
Recruit4staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their manufacturing processes and customer service philosophy will help you stand out during any discussions or interviews.
✨Tip Number 2
Practice your telephone skills. Since an excellent telephone manner is essential for this role, consider role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your teamwork experience. This position requires effective collaboration, so be ready to share examples of how you've successfully worked as part of a team in previous roles.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of specific instances where you've resolved customer issues or improved processes, as this will demonstrate your proactive approach to customer service.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Executive position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, particularly in an office environment. Emphasise your excellent telephone manner and any technical skills that may be relevant.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experience align with the job requirements, such as handling incoming calls and managing accounts.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Executive.
How to prepare for a job interview at Recruit4staff
✨Showcase Your Telephone Skills
Since an excellent telephone manner is essential for this role, practice your phone etiquette before the interview. Be prepared to demonstrate how you would handle a customer call, focusing on clarity, politeness, and professionalism.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience in detail. Share specific examples of how you've successfully managed customer inquiries or resolved issues, as this will show your potential employer that you have the necessary skills for the job.
✨Demonstrate Teamwork
As the role requires effective teamwork, be ready to provide examples of how you've collaborated with colleagues in past positions. Emphasise your ability to work well within a team to achieve common goals, especially in a busy office environment.
✨Prepare for Technical Questions
Since the role involves answering technical questions, brush up on any relevant product knowledge or industry terminology. Being able to confidently address these queries will demonstrate your readiness for the position and your commitment to providing excellent customer service.
