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- Tasks: Help customers with their travel inquiries and resolve issues post-booking.
- Company: Join a leading travel company known for its excellent customer service.
- Benefits: Enjoy 22 days holiday, a pension scheme, and hybrid work options after probation.
- Why this job: Be part of a dynamic team that values communication and customer care.
- Qualifications: Must have customer service experience, ideally in the travel industry.
- Other info: Permanent position with a Monday to Friday schedule, perfect for work-life balance.
The predicted salary is between 22500 - 24000 £ per year.
Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Travel Customer Service Executive to work in their busy office based in Chester. For the successful Travel Customer Service Executive our client is offering: £22,500 – £24,000 per annum Days role, Monday – Friday 9 am-5:30 pm Permanent position 22 days holiday rising 1 day per year (up to 25) Company Pension Scheme Benefits package Opportunities of hybrid working after 6 month probation The Role of the Travel Customer Service Executive : Responsible for handling customer service enquires after holidays are booked Responding to inbound calls and emails Escalating queries to specialist teams where necessary Providing resolutions and additional information to customers as and when required Administer amendments to bookings and extras at the customer’s request What our client is looking for in a Travel Customer Service Executive : Previous experience working in a customer service role – ESSENTIAL Travel Industry or Holiday Industry Experience – ESSENTIAL Excellent communication skills – ESSENTIAL Computer Literate – ESSENTIAL Customer Care and complaint management experience – ESSENTIAL Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business. TPBN1_UKTJ
Travel Customer Service Executive employer: Recruit4Staff (Wrexham) Ltd.
Contact Detail:
Recruit4Staff (Wrexham) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Service Executive
✨Tip Number 1
Make sure to highlight your previous customer service experience, especially in the travel or holiday industry. This is essential for standing out as a candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer complaints or difficult situations in the past. This will demonstrate your problem-solving skills and ability to provide excellent customer care.
✨Tip Number 3
Familiarize yourself with common travel-related queries and issues that customers face. Showing that you understand the industry will give you an edge during the interview.
✨Tip Number 4
Practice your communication skills, both verbal and written. As this role requires excellent communication, being able to articulate your thoughts clearly will be crucial.
We think you need these skills to ace Travel Customer Service Executive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service, especially within the travel or holiday industry. Use specific examples that showcase your skills in handling customer inquiries and resolving complaints.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples of how you've effectively communicated with customers in past positions. Mention any relevant training or certifications that demonstrate your proficiency.
Tailor Your CV: Customize your CV to align with the job description. Highlight your computer literacy and any specific software or tools you have used in previous roles that are relevant to customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Travel Customer Service Executive position. Address your passion for the travel industry and your commitment to providing excellent customer care.
How to prepare for a job interview at Recruit4Staff (Wrexham) Ltd.
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled customer inquiries and resolved complaints effectively.
✨Demonstrate Travel Industry Knowledge
Since the role requires travel industry experience, brush up on your knowledge about common travel issues and solutions. Discuss any relevant experiences you have had in the travel or holiday sector.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, as you will need to respond to inbound calls and emails during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate your problem-solving abilities. Think of situations where you successfully managed customer complaints or escalated issues to specialist teams.
