Recruit4staff are representing a well-established lifting equipment and service business in their search for a
Customer Service Advisorto work in
Ellesmere
- Hours of Work: 39 hours per week. Monday to Thursday, 8:45 am–5:00 pm; Friday, 8:45 am–4:30 pm
- Benefits: 25 days' holiday plus bank holidays, company pension, death-in-service benefit, private medical scheme and potential hybrid working of 1–2 days from home for suitable candidates, subject to training, workload and business requirements
Job Role: Working within the Service and After-Sales call centre, the Customer Service Advisor will handle incoming customer calls regarding breakdowns, repairs and servicing. The Customer Service Advisor will provide a professional point of contact, arrange repair and service bookings, and support customers throughout their after-sales experience.
Essential Skills, Experience, or Qualifications:
- Previous Customer Service Advisor experience is required
- Good IT skills are essential
- Strong telephone-based customer service and communication skills
- The Customer Service Advisor must be confident handling service, repair and breakdown enquiries
Advantageous Skills, Experience, or Qualifications
- Customer Service Advisor: dealership experience is required -
ESSENTIAL.
- Good written and verbal communication skills
- Must be able to work in a team environment.
- SAP or Salesforce experience would be advantageous
- Experience within an after-sales, service desk or similar environment would benefit a Customer Service Advisor in this position
Additional Information
- The successful Customer Service Advisor may have the opportunity to work from home for 1–2 days per week once appropriately trained
- Hybrid working is discretionary and candidates must remain flexible according to workloads and business requirements
Commutable From:
Ellesmere, Oswestry, Wrexham, Shrewsbury, Llangollen and Whitchurch
Similar Job Titles:
Service Desk Advisor
Customer Service Advisor in Ellesmere employer: Recruit4Staff (Wrexham) Ltd.
Join a dynamic and ambitious team in Chester as a Trainee Recruitment Consultant, where your growth is our priority. We offer a vibrant work culture that fosters collaboration and innovation, alongside competitive remuneration and clear pathways for career advancement. With a strong commitment to employee development, you'll find yourself in an environment that not only values your contributions but also empowers you to reach your full potential.
Contact Details:
Recruit4Staff (Wrexham) Ltd. Recruitment Team
