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- Tasks: Join us as a Customer Service Executive, handling calls and managing orders daily.
- Company: Work with a leading manufacturing company on Wrexham Industrial Estate.
- Benefits: Enjoy a competitive salary, training opportunities, and free on-site parking.
- Why this job: Be part of a reputable team with growth potential and a supportive culture.
- Qualifications: Excellent phone skills and previous customer service experience are essential.
- Other info: Permanent role with a Saturday rota approximately once every six weeks.
The predicted salary is between 25671 - 25671 £ per year.
Recruit4staff are representing a well-established waste management business in their search for a Customer Service Executive to work in Wrexham
Job Details:
- Pay: £26,000 Per Annum
- Hours of Work: Monday to Friday 8:30am till 5:00pm
- Duration: Permanent
- Benefits: Standard pension, 20 days holiday (increasing 1 day per year up to 23 days)
Job Role: As a Customer Service Executive, you will handle inbound and outbound calls and emails relating to invoice and payment queries. Your day-to-day duties include contacting customers about outstanding payments, processing payments over the phone, adjusting payment dates, and delivering high levels of customer service to support client retention.
Essential Skills, Experience, or Qualifications:
- Previous volume telephone-based customer service experience
- Experience working with customer complaints and problem solving
- Good MS Office literacy
- Ability to cope under pressure in a call handling environment
Advantageous Skills, Experience, or Qualifications
- Confident communicator
Commutable From: Wrexham, Chester, Denbighshire
Similar Job Titles: Retentions Advisor, Credit Controller, Complaint Handler, Account Manager, Post-Sales Account Manager
For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Customer Service Executive employer: Recruit4Staff (Wrexham) Ltd.
Contact Detail:
Recruit4Staff (Wrexham) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their manufacturing processes and customer service philosophy will help you stand out during any discussions or interviews.
✨Tip Number 2
Practice your telephone skills. Since an excellent telephone manner is essential for this role, consider role-playing scenarios with friends or family to enhance your communication skills.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully handled difficult situations or exceeded customer expectations.
✨Tip Number 4
Show your enthusiasm for teamwork. Be ready to share how you've collaborated with others in past roles, as this position requires effective teamwork to manage customer accounts and meet KPIs.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills. Emphasise your excellent telephone manner and ability to work as part of a team, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in handling incoming calls, managing accounts, and providing support with order entry. Show enthusiasm for the opportunity to work with a leading manufacturing company.
Highlight Relevant Skills: In your application, clearly outline your basic computer skills and any experience you have with data entry. If you have dealt with technical questions in previous roles, be sure to mention this as well.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Recruit4Staff (Wrexham) Ltd.
✨Showcase Your Telephone Skills
Since an excellent telephone manner is essential for this role, practice speaking clearly and confidently. Prepare to demonstrate your ability to handle calls effectively during the interview.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience in detail. Share specific examples of how you managed customer inquiries or resolved issues, as this will show your capability for the role.
✨Familiarise Yourself with the Company
Research the manufacturing company and understand their products and services. This knowledge will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare for Technical Questions
Since the role involves answering technical questions, brush up on any relevant product knowledge or common queries customers might have. Being prepared will boost your confidence and impress the interviewer.
