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- Tasks: Manage customer inquiries via calls and emails, resolving complaints effectively.
- Company: Join a leading waste management company making a positive impact in the community.
- Benefits: Enjoy free parking, 20 days holiday plus bank holidays, and a pension scheme.
- Why this job: Be part of a supportive team, develop your communication skills, and make a difference.
- Qualifications: Previous customer service experience and good MS Office skills are essential.
- Other info: Permanent position with Monday to Friday hours, perfect for work-life balance.
The predicted salary is between 20000 - 25000 £ per year.
Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham.
For the successful Customer Service Advisor, our client is offering:
- Salary up to £25,000 per annum
- Monday to Friday 8.30am till 5.00pm
- Permanent position
- Benefits: Free parking, 20 days + Bank Holidays + Pension
The role - Customer Service Advisor:
- Responsible for managing inbound calls, emails and responses to customers
- Handling a range of enquiries across two services in the UK Region
- Manage and take ownership of any complaints from customers and members of the public
- Administer emails and respond to customers via telephone and written methods where necessary
What our client is looking for in a Customer Service Advisor:
- Previous customer service experience - ESSENTIAL
- Experience working with customer complaints / problem solving - ESSENTIAL
- Good MS Office Literacy - ESSENTIAL
- Confident communicator
- Able to cope under pressure in a call handling environment
Key skills or similar job titles: Retentions Advisor, Customer Service Advisor, Complaint Handler, Account Manager, Post-Sales Account Manager.
Commutable From: Wrexham, Chester, Denbighshire.
For further information about this and other positions please apply now.
Customer Service Advisor in Wrexham employer: Recruit4Staff (Wrexham) Ltd.
Contact Detail:
Recruit4Staff (Wrexham) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wrexham
✨Tip Number 1
Familiarise yourself with the waste management industry. Understanding the key challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice handling customer complaints through role-playing scenarios. This will prepare you for the types of situations you might face as a Customer Service Advisor and show your potential employer that you're ready to take ownership of issues.
✨Tip Number 3
Brush up on your MS Office skills, particularly Excel and Word. Being proficient in these tools can set you apart from other candidates and demonstrate your ability to manage customer data effectively.
✨Tip Number 4
Prepare examples of your previous customer service experiences where you successfully resolved complaints. Having specific stories ready will help you illustrate your problem-solving skills and confident communication style during the interview.
We think you need these skills to ace Customer Service Advisor in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills, such as handling complaints and problem-solving. Use specific examples to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key requirements of the role. Mention your experience with customer complaints and your ability to communicate effectively under pressure. Show enthusiasm for the position and the company.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office and any other relevant software. Mention your ability to manage multiple enquiries and your experience in a call handling environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Recruit4Staff (Wrexham) Ltd.
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Be prepared to discuss specific examples of how you've handled customer complaints and resolved issues effectively.
✨Demonstrate Problem-Solving Skills
Since the role involves managing complaints, think of scenarios where you successfully solved a problem for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with MS Office
As good MS Office literacy is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in managing communications.
✨Practice Confident Communication
Since the job requires confident communication, practice speaking clearly and assertively. You might want to do mock interviews with friends or family to build your confidence in handling questions under pressure.
