At a Glance
- Tasks: Engage with customers via phone, email, and chat, providing top-notch service.
- Company: Join a well-established lawn care provider with a supportive team.
- Benefits: Weekly pay, valuable experience, and a friendly work environment.
- Other info: Flexible hours with opportunities for growth and learning.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 12 - 13 £ per hour.
Recruit4staff are representing a well-established lawn care provider in their search for a Customer Service Advisor to work in St Asaph.
Job Details:
- Pay: £12.71 per hour
- Hours of Work: Earlies & Lates rotating weekly. Week 1 Monday to Friday 8:30am to 4:30pm & Week 2 Monday to Friday 9:30am to 5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)
- Duration: Temporary (8 weeks ongoing)
- Benefits: Weekly pay, opportunity to gain experience within a reputable company, supportive team environment
Job Role:
As a Customer Service Advisor, you will be responsible for engaging with customers across multiple channels including phone, email, live chat and post, delivering a high standard of service at all times. The Customer Service Advisor will take full ownership of each customer journey, ensuring queries are resolved efficiently and accurately. You will provide guidance on seasonal lawn care treatments, recommend appropriate services, and identify opportunities to upsell where suitable. The Customer Service Advisor will also manage bookings, set up Direct Debits, onboard new customers, and liaise with internal departments to ensure seamless service delivery.
Essential Skills, Experience, or Qualifications:
- Previous experience in a Customer Service Advisor or similar role
- Excellent written and verbal communication skills
- Strong customer-focused approach
- Ability to work towards and achieve KPI targets
- Willingness to learn and develop within the Customer Service Advisor role
Advantageous Skills, Experience, or Qualifications:
- Experience using Salesforce and Microsoft Office programmes
- Strong teamwork and collaboration skills across departments
Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham
Similar Job Titles: Customer Service Representative, Sales Advisor, Sales Admin, Customer Service, Sales Executive, Sales Administrator, Call Centre Operative, Telesales, Telesales Advisor
For further information about this and other positions please apply now.
Customer Service Advisor employer: Recruit4Staff (Wrexham) Ltd.
Join a well-established lawn care provider in St Asaph as a Customer Service Advisor, where you will thrive in a supportive team environment that values your contributions. With weekly pay and the opportunity to gain valuable experience, this role offers a chance for personal and professional growth while engaging with customers across various channels. Enjoy a dynamic work culture that encourages collaboration and rewards your dedication with competitive pay and flexible hours.
Contact Details:
Recruit4Staff (Wrexham) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or upselling opportunities. We want to demonstrate our problem-solving skills and customer-focused approach.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can boost our confidence and make a great first impression. Let’s show them we’re ready for the role!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows appreciation and keeps us fresh in their minds. Plus, don’t forget to apply through our website for more opportunities!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves engaging with customers across various channels, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to showcase your ability to communicate effectively.
Highlight Your Customer-Focused Approach:We’re looking for someone who truly cares about customer satisfaction. In your application, share examples of how you've gone above and beyond to help customers in the past. This will show us that you have the right mindset for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Recruit4Staff (Wrexham) Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with common lawn care treatments and how they can benefit customers. This will show that you're genuinely interested and ready to engage with clients.
✨Practice Makes Perfect
Rehearse your responses to common customer service scenarios. Think about how you would handle difficult customers or upselling opportunities. Practising these situations will help you feel more confident during the interview.
✨Show Off Your Skills
Highlight your previous experience in customer service roles. Be ready to discuss specific examples where you've excelled in communication or resolved customer issues. This will demonstrate your capability to take ownership of customer journeys.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
