At a Glance
- Tasks: Handle customer enquiries and complaints via calls and emails with professionalism.
- Company: Join a well-established waste management business in Wrexham.
- Benefits: Enjoy free parking, 20 days holiday plus bank holidays, increasing with service.
- Other info: Permanent role with potential for career growth and development.
- Why this job: Make a difference by providing excellent customer service in a supportive environment.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham.
Job Details:
- Pay: 26,500 per annum (depending on experience)
- Hours of Work: Monday to Friday 8.30 am to 5.00 pm | Potential need to work a Saturday (around 1 in 8) if needed (Paid at x1.5 rate)
- Duration: Permanent
- Benefits: Free parking, 20 Days holiday + Bank Holidays (increases by 1 day per year worked, up to 23 days)
Job Role: The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records.
Essential Skills, Experience, or Qualifications:
- Previous customer service experience
- Experience working with customer complaints and problem-solving
- Good MS Office literacy
Advantageous Skills, Experience, or Qualifications:
- Confident communicator
- Able to cope under pressure in a call handling environment
Commutable From: Wrexham, Chester, Denbighshire
Similar Job Titles: Retentions Advisor, Customer Service Advisor, Complaint Handler, Account Manager, Post-Sales Account Manager
For further information about this and other positions please apply now.
Customer Service Advisor in Wrexham employer: Recruit4Staff Ltd.
Recruit4staff LTD is an excellent employer that fosters a dynamic and supportive work culture in Chester, where ambitious individuals can thrive. With a focus on employee development through bespoke training and a competitive benefits package, including generous holiday allowances and healthcare schemes, this role offers meaningful opportunities for growth in the fast-paced recruitment industry.
