Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer complaints and queries while managing your own diary and attending client visits.
- Company: Join a supportive and growing business with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, company car, and flexible working hours.
- Other info: Autonomous role with opportunities for career progression in a dynamic environment.
- Why this job: Make a real difference by solving problems and building strong client relationships.
- Qualifications: Experience in customer resolution, strong negotiation skills, and a clean UK driving licence.
The predicted salary is between 23280 - 34520 £ per year.
Pay: £29,000 per annum
Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability)
Duration: Permanent
Benefits: Company Car
Job Role
The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company's commercial position. The role involves managing your own diary, attending customer visits, negotiating rates, and maintaining strong working partnerships with clients. You will take a calm and level‑headed approach to problem‑solving, making confident on‑the‑spot decisions to ensure satisfactory outcomes for all parties. It also includes managing a busy workload through a CRM system, with effective time management, and using extensive geographical knowledge of Birmingham and surrounding areas.
Essential Skills, Experience, or Qualifications
- Previous experience within a similar position
- Strong negotiation, problem‑solving, communication, and IT skills
- The ability to organise and prioritise workloads to meet deadlines
- Confidence within a customer‑facing role
- Clean Full UK Driving Licence
- Commuting from Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas
This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now.
Customer Resolution Officer employer: Recruit4Staff Ltd.
Contact Detail:
Recruit4Staff Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Officer
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the interviewers.
✨Tip Number 2
Practice your negotiation skills! Since the role involves negotiating rates, try role-playing scenarios with a friend or family member. This will help you feel more confident when it comes to those on-the-spot decisions.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Prepare examples from your past experiences where you successfully resolved customer complaints. This will demonstrate your capability in handling similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Resolution Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles that involved customer resolution, negotiation, and problem-solving to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Customer Resolution Officer role and how your background aligns with our needs. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your strong communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Recruit4Staff Ltd.
✨Know Your Customer Resolution Skills
Make sure you can clearly articulate your previous experience in resolving customer complaints. Prepare specific examples that showcase your negotiation and problem-solving skills, as these will be crucial for the role.
✨Familiarise Yourself with the Area
Since geographical knowledge of Birmingham and surrounding areas is essential, take some time to brush up on local hotspots and routes. This will not only help you in the role but also impress your interviewers with your preparedness.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your workload effectively. Think of examples where you successfully prioritised tasks or used a CRM system to stay organised. This will show that you can handle the busy nature of the job.
✨Stay Calm Under Pressure
The role requires a calm and level-headed approach to problem-solving. Prepare to share instances where you made confident decisions on the spot, ensuring satisfactory outcomes for all parties involved. This will highlight your suitability for the position.