At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic manufacturing environment.
- Company: Join a leading manufacturing company with a modern office culture.
- Benefits: Enjoy competitive salary, flexible working options, and generous holiday allowance.
- Other info: Ongoing training and career development opportunities await you!
- Why this job: Make a difference by helping customers and enhancing their experience every day.
- Qualifications: Must have dealership experience and strong communication skills.
The predicted salary is between 28000 - 31000 £ per year.
Recruit4Staff is proud to be representing their client, a leading manufacturing company in their search for a
Customer Service Advisor to work in their leading facility in
Northallerton.
For the successful Customer Service Advisor, our client is offering
- £28.000 - £31,000 depending on experience
- Monday - Thursday 8:45 am- 5 pm and Fridays 8:45 am- 4:30 pm
- May consider part-hybrid working for the right candidates
- Permanent
- Immediate start
- Modern office-based facilities.
- Ongoing training and future development
- 25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each year
- Private Medical Scheme
- Death in Service Company pension plan
- Company sick pay
- Health Care Scheme
- Cycle to work Scheme
The Role - Customer Service Advisor
- Accepting incoming calls
- To provide administrative support to the CSC activities of the Service department.
- Liaise with customers to provide a consistently high level of customer service
- Raising quotes, estimates and invoices for chargeable work
- Responding to customer enquiries for breakdowns and servicing
- Liaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts.
- Day-to-day administration
- Passing calls to the controllers
- What our client is looking for in a Customer Service Advisor
- Customer Service Advisor: dealership experience is required -
ESSENTIAL.
- Good written and verbal communication skills
- Good IT Skills-
ESSENTIAL
- Must be able to work in a team environment.
- SAP or Salesforce Experience -
DESIRABLE
Key Skills or Similar Job Titles as the Customer Service Advisor
Service Advisor, Service Planner, Service Admin, Office Administrator, Office Admin, Administrator, Administration
The Customer Service Advisor position is Commutable From
Northallerton, Darlington, Middlesbrough, Harrogate
For further information about this and other positions, please apply now.
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited which is operating as a recruitment agency, agent, agency, employment agency, or employment business.
Customer Service Advisor in Northallerton employer: Recruit4staff Careers
Join a dynamic and innovative team at a leading manufacturer in Telford, where your skills as an Electrical Vehicle Fitter will be valued and nurtured. With competitive pay, opportunities for overtime, and a supportive work culture that prioritises employee growth, you'll thrive in an environment that encourages productivity and improvement. Enjoy favourable working hours and free parking, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Northallerton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit4staff Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit4staff Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Northallerton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit4staff Careers:Your cover letter is your chance to shine! Tell us why you want to work at Recruit4staff Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit4staff Careers!
How to prepare for a job interview at Recruit4staff Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
