At a Glance
- Tasks: Provide exceptional customer service and manage administrative tasks across the academic year.
- Company: Join a supportive team at WHC Group, dedicated to education and young people.
- Benefits: Competitive salary, free gym access, discounts, generous holiday scheme, and professional development.
- Other info: Full training provided; opportunities for career growth and teamwork.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and administration; strong IT skills are essential.
The predicted salary is between 25185 - 27537 £ per year.
Location: Watford Campus WD17 3EZ
Salary: Up to GBP 25,948.96 per annum, depending on qualifications and expertise.
Contractual Hours: 37.00
Basis: Full time
The Admissions and Administration teams provide front-line customer service to a wide range of audiences including students, parents/carers, employers, tutors and other key stakeholders. The successful candidate will work closely with the Admissions and Administration Coordinator to deliver a timely and outstanding service to customers and service users across the organisation.
To succeed in this post, you will need to have demonstrable experience and skills in:
- Exceptional customer service
- Working in an administrative, clerical or secretarial capacity
- Managing large volumes of data with rigorous attention to detail
- Responding quickly to shifting priorities
The successful candidate will be expected to work on a number of key administrative tasks that shift across the academic year, therefore it is important that you are experienced in working on multiple projects and juggling tasks. We’re looking for someone with a great approach to teamwork and a friendly style who can work closely with colleagues as well as independently on specific tasks. You will need to be enthusiastic about education and working with young people.
If you have experience working with ProSolution and the rest of the Pro Suite then that’s fantastic, but we’ll provide full training for those who haven’t. The successful candidate will be a fast learner with excellent attention to detail. Full training will be given; however, a strong level of IT skills is essential.
This is a full-time post working 37 hours a week during weekdays with some requirement to support open days and evening events throughout the year. This post will be based at our Watford campus, however there may be an occasional requirement to work at our Hemel campus.
You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you’ll be encouraged to upskill. We have a free on-site gym at our Watford Campus and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday.
WHC Group is positive about disabled people.
Business Support Administrator – Watford Campus WD17 3EZ employer: Recruit4Mum
At WHC Group, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment at our Watford Campus. With a strong focus on employee development, we provide comprehensive training opportunities and encourage innovative ideas, all while ensuring a healthy work-life balance with benefits such as a free on-site gym, generous holiday schemes, and early finishes on Fridays. Join us to be part of a team that values collaboration and is dedicated to making a positive impact in education.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator – Watford Campus WD17 3EZ
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit4Mum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit4Mum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator – Watford Campus WD17 3EZ
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit4Mum:Your cover letter is your chance to shine! Tell us why you want to work at Recruit4Mum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit4Mum!
How to prepare for a job interview at Recruit4Mum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
