At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a vibrant hotel environment.
- Company: Join Hilton, a leader in hospitality with a focus on teamwork and integrity.
- Benefits: Enjoy amazing travel perks, stock options, and mental health support.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact by brightening guests' days and leading a passionate team.
- Qualifications: Strong leadership skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 £ per year.
Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Shift Leader, you’re not just supervising day‑to‑day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience.
- Lead day‑to‑day team operations: Create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback; advise team of any special events and VIP guests and maximise sales revenue through up‑selling and marketing programs.
- Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
- Manage special projects: Lead department initiatives or ad‑hoc assignments.
What It Takes to Make the Stay: At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We’ll Help You Thrive: At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program.
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of our team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best‑in‑class Employee Assistance Program (EAP).
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
