At a Glance
- Tasks: Be the go-to person for transport and fleet maintenance queries.
- Company: Join FM Conway, a leading company with a commitment to diversity and inclusion.
- Benefits: Enjoy 23 days holiday, a pension scheme, and health support.
- Other info: Access to training opportunities and a supportive work environment.
- Why this job: Make a real difference in fleet management while developing your career.
- Qualifications: Previous experience as a service advisor or similar role is essential.
The predicted salary is between 30000 - 40000 £ per year.
FM Conway is currently recruiting for a professional and motivated Service Advisor to work within our Workshop division. As our Service Advisor, you will oversee both planned and reactive maintenance, ensuring all legislative, statutory, and operator license requirements are fully met and adhered to, while minimising vehicle downtime as much as possible. This is a permanent, full‑time position based from in Dartford, Kent.
Responsibilities:
- Act as a principal point of contact for enquiries reference transport and fleet maintenance queries.
- Liaise with third‑party workshops and leasing companies on booking requirements and that associated paperwork is received and is correct.
- Utilise booking management system to notify operational teams on booking dates.
- Check fleet tracking system, Samsara, and liaise with the fleet operational teams to ensure that vehicles are presented to the respective workshops at the allocated booking.
- Raise and close job cards within Freeway, ensuring all required and relevant documentation and back up information has been uploaded within the job card.
- Deal with enquiries and booking in vehicles at the service counter in workshop reception, listing any known driver’s defects and communicating to workshop.
Qualifications:
We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role, or similar position.
Benefits:
We will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer a range of health and well‑being benefits including 24‑hour advice lines and support from our mental health first aiders.
Equal Opportunity Statement:
FM Conway is an award‑winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
Service Advisor – Dartford, Kent employer: Recruit4Mum
FM Conway is an exceptional employer located in Dartford, Kent, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Service Advisor, you will benefit from comprehensive training opportunities, a generous holiday allowance, and access to health and wellness resources, all while being part of a team that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor – Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for service advisor roles and showcase your communication skills. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Be proactive! If you see a job that fits, apply through our website ASAP. Don’t wait for the perfect moment; sometimes, just getting your application in early can make all the difference. We’re here to help you land that dream job!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. Let’s make sure they remember you!
We think you need these skills to ace Service Advisor – Dartford, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experience aligns with our needs. Keep it professional but let your personality show through!
Showcase Relevant Experience:When filling out your application, be sure to showcase any previous roles where you've dealt with transport and fleet maintenance. We love seeing candidates who understand the ins and outs of the industry!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Mum
✨Know Your Stuff
Make sure you brush up on your knowledge of fleet maintenance and the specific responsibilities of a Service Advisor. Familiarise yourself with terms like 'job cards', 'booking management systems', and 'fleet tracking systems' to show you’re ready for the role.
✨Practice Communication Skills
Since this role involves liaising with various stakeholders, practice your communication skills. Role-play scenarios where you handle enquiries or book vehicles in at the service counter. This will help you feel more confident during the actual interview.
✨Showcase Your Experience
Be prepared to discuss your previous experience in a service advisor role or similar positions. Have specific examples ready that highlight how you’ve successfully managed customer queries or reduced vehicle downtime in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for fleet management, or how they measure success in the Service Advisor role. This shows your genuine interest in the position and the company.
