At a Glance
- Tasks: Lead and support care homes, ensuring outstanding person-centred care and operational excellence.
- Company: Join a compassionate organisation dedicated to enhancing the lives of older people in Jewish communities.
- Benefits: Flexible hours, meaningful work, and opportunities for professional growth and development.
- Other info: Dynamic role with travel across multiple sites and a commitment to continuous improvement.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in adult social care leadership and strong operational oversight skills.
The predicted salary is between 50000 - 60000 £ per year.
About the Service
Our care homes are real homes — welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year. Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.
About the Role
We are seeking an experienced and compassionate Operations Manager – Residential Care to provide leadership, support, and operational oversight across our Residential and Mental Health Care homes. Reporting into senior leadership, you will line manage and support Registered Managers and Senior Managers, ensuring services consistently deliver outstanding, person-centred care alongside strong operational performance and regulatory compliance. This is a highly visible leadership role requiring a proactive and collaborative approach. You will work closely with multidisciplinary teams and internal departments to support quality improvement, operational effectiveness, staff development, and an exceptional resident and family experience.
Key Responsibilities
- Leadership & Line Management
- Provide leadership, coaching, and support to Registered Managers and Senior Managers
- Set and monitor clear objectives relating to quality, occupancy, staffing, budgets, and performance
- Conduct regular 1:1s, performance reviews, and development support
- Promote a culture of accountability, compassion, and continuous improvement
- Quality & Governance
- Ensure effective governance and quality assurance systems are embedded across all homes
- Monitor audits, action plans, incident management, complaints, and risk registers
- Identify areas for improvement, escalate risks appropriately, and support sustainable solutions
- Ensure services remain inspection-ready and compliant with all regulatory requirements
- Operational Management
- Support homes in achieving occupancy and financial targets
- Remove operational barriers and work collaboratively with central support teams
- Drive service improvements and operational efficiencies
- Lead and support cross-home improvement initiatives and change programmes
- Resident & Stakeholder Experience
- Promote excellent customer service and positive relationships with residents, families, staff, volunteers, and external professionals
- Support managers in handling complex or sensitive situations effectively
- Act as a visible, approachable, and supportive leader across multiple sites
- Continuous Improvement
- Champion innovation and best practice across services
- Support digital adoption, operational improvements, and learning initiatives
- Encourage high standards of care, wellbeing, hospitality, and resident engagement
About You
You will be an experienced senior leader within Adult Social Care with strong operational oversight experience across multiple services or sites. You will combine compassion and emotional intelligence with excellent organisational and problem-solving skills. You will also have:
- Demonstrable senior management experience within Adult Social Care
- Experience working across multiple care settings or regions
- Strong knowledge of CQC regulations, safeguarding, governance, and quality assurance
- Experience supporting and developing managers and multidisciplinary teams
- Excellent communication and relationship-building skills
- Confidence managing complex operational and people-related challenges
- Strong IT and digital systems skills
- A genuine commitment to person-centred care and continuous improvement
Qualifications & Experience
Essential:
- RMA / NVQ Level 4 / ILM Level 5 qualification
- Extensive leadership experience within Adult Social Care
- Experience overseeing quality and operational performance across multiple services
- Strong understanding of safeguarding, compliance, and governance frameworks
- Full UK driving licence and/or ability to travel regularly across multiple sites
Desirable:
- Qualification or training in dementia care, mental health, or older people’s services
- Experience supporting digital transformation or technology adoption projects
Additional Information
- 36.25 hours per week over 5 days
- Multi-site role requiring regular travel and visible on-site presence
- Participation in the on-call rota required
- Occasional evening and weekend visits may be required
Why Join Jewish Care?
At Jewish Care, you’ll be part of an organisation driven by compassion, inclusiveness, innovation, integrity, and excellence. You’ll have the opportunity to make a meaningful difference to the lives of older people while leading and supporting high-quality care services across our communities.
Senior Operations Manager, Residential Care & Multi-Site employer: Recruit4Mum
At Jewish Care, we pride ourselves on fostering a compassionate and inclusive work environment where our employees are empowered to make a meaningful impact in the lives of older people. With a strong focus on professional development, our team members benefit from ongoing training and support, ensuring they thrive in their roles while contributing to high-quality, person-centred care across our vibrant residential communities. Join us in a culture that values innovation, integrity, and excellence, all within a supportive Jewish framework that celebrates community and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager, Residential Care & Multi-Site
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, mission, and the specific challenges they face in residential care. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved care services. Highlight your compassion and problem-solving skills, as these are key in the operations manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Operations Manager, Residential Care & Multi-Site
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for person-centred care shine through. We want to see how your values align with ours, especially in creating a warm and supportive environment for residents.
Tailor Your Experience:Make sure to highlight your relevant experience in adult social care and operational management. We’re looking for specific examples that demonstrate your leadership skills and ability to drive quality improvements across multiple sites.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Recruit4Mum
✨Know the Service Inside Out
Before your interview, take some time to really understand the ethos of the care homes. Familiarise yourself with their commitment to community, dignity, and person-centred care. This will help you align your answers with their values and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Style
As a Senior Operations Manager, your leadership approach is crucial. Be prepared to discuss specific examples of how you've supported and developed managers in the past. Highlight your coaching techniques and how you've fostered a culture of accountability and continuous improvement in previous roles.
✨Demonstrate Your Knowledge of Regulations
Make sure you brush up on CQC regulations and quality assurance frameworks. Be ready to discuss how you've ensured compliance in your previous positions and how you would maintain inspection readiness across multiple sites. This shows that you’re not just experienced but also proactive about governance.
✨Engage with Real Scenarios
Prepare for situational questions that may arise during the interview. Think about complex operational challenges you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your problem-solving skills and emotional intelligence.
