Senior Director of Fraud & Investigation – London

Trust is our product. As Director of Fraud & Investigations, you will be responsible for protecting the integrity of our platform by identifying, preventing, and responding to fraudulent activity and abuse at scale. This role leads the strategy, operations, and evolution of our fraud detection and investigative capabilities, ensuring we stay ahead of increasingly sophisticated threat actors while maintaining fairness for legitimate users and businesses. This is not just about enforcement – it’s about designing systems, signals, and interventions that reinforce trust across the ecosystem.

What you’ll be doing:

• Strategy & Risk: Define the comprehensive fraud and abuse strategy, anticipate emerging threats, and own the risk framework, measurement, and executive reporting.
• Detection & Prevention: Partner with Product, Engineering, and Data Science to design and optimize scalable, balanced detection systems (rules‑based, ML‑driven) that minimize both user friction and platform harm.
• Investigations & Enforcement: Lead high‑impact, complex investigations, establish clear standards, and oversee consistent, defensible enforcement actions into organized fraud.
• Operational Excellence: Build and lead efficient workflows, tooling, and case management systems, driving continuous improvement in speed, quality, and cost efficiency.
• Cross‑Functional Leadership: Collaborate with Legal, Policy and Communications, translating complex fraud issues into clear business and reputational risks for senior stakeholders.
• External Representation: Act as a senior spokesperson on platform trust with external stakeholders (investors, media, regulators), and influence industry conversations.
• Intelligence & Governance: Build an intelligence function to proactively reduce abuse vectors, and contribute to platform policy and governance, ensuring auditability of decisions.
• Global Team Leadership: Lead, scale, and inspire a globally distributed team of analysts and specialists, fostering a unified culture and developing leadership capability.

Who you are:

• Significant Experience: 8–12+ years in fraud, trust & safety, or investigations within a scaled digital environment (platform, marketplace, fintech).
• Team Leadership: Proven track record of leading fraud/trust teams, managing both strategy and operations.
• Technical Partnership: Experience collaborating with data science and engineering teams to build advanced detection systems, with familiarity in ML concepts.
• Investigative Expertise: Demonstrated ability to lead complex, high‑stakes investigations and make defensible enforcement decisions.
• Strategic Mindset: Ability to think like an adversary, balancing proactive prevention with reactive investigation, with a strong understanding of how fraud ecosystems evolve.
• Leadership & Communication: Builds credibility with technical and non‑technical partners, can explain complex fraud dynamics to executives, and develops high‑performing teams.
• Operational Rigor: Obsessed with process efficiency and tooling improvement, bringing structure to complex investigative environments.
• Integrity & Curiosity: Motivated by protecting platform integrity and users, with the curiosity to proactively identify and fix system vulnerabilities.
• Resilience & Judgement: Calm under pressure, principled, and pragmatic, with the ability to thrive in ambiguity and make principled trade‑offs.
• Desirable: Experience engaging with external stakeholders (regulators, media, investors).

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle‑to‑work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast‑track your career with our tailored development programs designed to support growth at whatever stage of your career.
• Private Medical Insurance.
• Critical Illness Cover.
• Restricted Stock Units.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.