At a Glance
- Tasks: Lead and manage residential services for student accommodation, ensuring high standards.
- Company: Dynamic university with a commitment to diversity and inclusion.
- Benefits: Generous salary, flexible hours, professional development, and wellness support.
- Other info: Join a diverse team and enjoy a supportive work environment.
- Why this job: Be at the heart of creating an exceptional living experience for students.
- Qualifications: Proven leadership experience and strong organisational skills.
The predicted salary is between 38784 - 46049 £ per year.
We’re looking for a hands-on operational leader to oversee the day-to-day delivery of residential services across our student accommodation.
About the role
You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards. With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction.
About you
You will have:
- proven experience as a confident people leader, managing frontline operational teams
- strong skills in workforce planning, including recruitment, training and day-to-day HR processes
- the ability to organise and coordinate cleaning, portering and support services to consistently high standards
- a calm, practical and solutions-focused approach within a busy, customer-centred environment
- experience motivating teams, building positive working relationships and maintaining high service quality
- the confidence to take ownership of operational delivery while contributing to wider strategic objectives
- a commitment to creating a safe, welcoming and well-managed residential environment for students
If you’re an organised, people-focused manager who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience.
Further information
Core hours of work will fall between 07:00 and 17:20, to be worked flexibly as required by operational needs. However, operating hours begin at 05.00 with occasional weekend work. Working on a rota system, you will be available as a ‘Duty Manager’ for a seven-day period on a rota basis in case of out-of-hours emergencies, and may be required to participate in the 24-hour call-out system.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Closing Date: 01 Jul 2026
Department: Operations & Facilities Support
Salary: £38,784 to £46,049
Residential Services Manager (KD13755) – Bath, BA2 7AY employer: Recruit4Mum
As a Residential Services Manager in Bath, you will join a vibrant and diverse community dedicated to creating an exceptional living experience for students. Our commitment to employee well-being is reflected in our extensive benefits package, including generous leave allowances, professional development opportunities, and a family-friendly workplace culture. With a focus on people leadership and operational excellence, this role offers a unique chance to make a meaningful impact while enjoying the rich cultural environment of Bath.
