At a Glance
- Tasks: Manage repairs requests and provide top-notch customer service to residents.
- Company: Join PA Housing, a people-focused organisation dedicated to community support.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your admin skills.
- Qualifications: Experience in admin or customer service with strong organisational skills.
The predicted salary is between 28438 - 29647 £ per year.
Do you enjoy helping customers, solving problems, and keeping services running smoothly behind the scenes? We’re looking for a proactive and organised Repairs Administrator to join our Responsive Repairs team at PA Housing. This is a key role where you’ll provide vital administrative support, helping ensure repairs and maintenance requests are managed efficiently while delivering excellent customer service at every stage. You’ll work closely with residents, contractors, and colleagues across the business to help keep homes safe, maintained, and comfortable. If you’re highly organised, enjoy working in a fast paced environment, and take pride in delivering a great customer experience, we’d love to hear from you.
This role is about more than administration. It’s about helping residents get the support they need and playing an important part in delivering a responsive and reliable repairs service.
What’s in it for you:
- In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays - take them when it suits you
- Car leasing scheme
- Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately three to four days per week in the office once settled in the role (full time office presence during probation). This is flexible and depends on meeting cycles and board activity.
- We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing:
- Receive and process repairs requests from residents, colleagues, contractors, and external partners through a variety of channels including phone, email, webchat, and written correspondence
- Provide excellent customer service, ensuring residents are kept informed and supported throughout their repairs journey
- Maintain and update housing and repairs systems, ensuring records are accurate and up to date
- Support the Repairs Team with a wide range of administrative tasks to help services run efficiently
- Work closely with contractors to monitor repairs progress and follow up outstanding work
- Help manage complaints, enquiries, MP correspondence, and urgent service requests in a timely and professional manner
- Process tenant recharges and support invoice and payment administration activities
- Produce reports, statistics, and customer satisfaction information to help improve service performance
- Support the Handyperson Service and wider repairs teams during busy periods
- Arrange meetings, prepare documentation, and take minutes where required
- Identify opportunities to improve processes and enhance the customer experience
- Build positive working relationships with residents, contractors, and colleagues across the organisation
What we’re looking for:
- Have experience in an administrative or customer service role
- Enjoy helping people and delivering excellent customer service
- Have strong organisational skills and can manage multiple tasks effectively
- Are confident communicating with a wide range of people both verbally and in writing
- Have experience maintaining databases, records, and administrative systems
- Can work well under pressure and adapt to changing priorities
- Have good IT skills, including Microsoft Office applications
- Have experience using CRM systems or customer databases (desirable)
- Have an understanding of repairs, maintenance, or housing services (desirable)
- Are a strong team player who is happy to support colleagues when needed
- Bring a positive, proactive, and solution focused approach to your work
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
Repairs Administrator – Surrey employer: Recruit4Mum
At PA Housing, we pride ourselves on being an excellent employer that values respect, integrity, and accountability. Our Repairs Administrator role in Surrey offers a supportive work culture with flexible working arrangements, generous annual leave, and opportunities for personal growth, all while making a meaningful impact on residents' lives. Join us to be part of a dedicated team that prioritises customer service and continuous improvement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator – Surrey
✨Tip Number 1
Get to know the company! Research PA Housing and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with residents and contractors, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks effectively in previous roles. This will demonstrate that you can handle the fast-paced environment at PA Housing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Repairs Administrator – Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Repairs Administrator role. Highlight your experience in customer service and administration, and show us how you can help keep services running smoothly.
Show Off Your Organisational Skills:We want to see how organised you are! Use examples from your past roles to demonstrate your ability to manage multiple tasks effectively and keep everything on track, especially in a fast-paced environment.
Communicate Clearly:Since this role involves a lot of communication, make sure your written application is clear and concise. Use straightforward language and avoid jargon, so we can easily see your skills and experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Recruit4Mum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Repairs Administrator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure residents feel supported throughout their repairs journey.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come prepared with examples of how you've managed multiple tasks effectively in a fast-paced environment. You might want to share specific tools or methods you use to stay organised, as this will highlight your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
