At a Glance
- Tasks: Lead and support care homes, ensuring outstanding, person-centred care and operational excellence.
- Company: Join Jewish Care, a compassionate organisation dedicated to enhancing the lives of older people.
- Benefits: Flexible hours, supportive environment, and the chance to make a real difference in the community.
- Other info: Dynamic role with opportunities for professional growth and development across multiple sites.
- Why this job: Be a visible leader, driving quality improvements and fostering meaningful connections in vibrant care settings.
- Qualifications: Experience in Adult Social Care leadership and strong knowledge of compliance and governance.
The predicted salary is between 45000 - 55000 £ per year.
About the Service
Our care homes are real homes — welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year. Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.
About the Role
We are seeking an experienced and compassionate Operations Manager – Residential Care to provide leadership, support, and operational oversight across our Residential and Mental Health Care homes. Reporting into senior leadership, you will line manage and support Registered Managers and Senior Managers, ensuring services consistently deliver outstanding, person-centred care alongside strong operational performance and regulatory compliance. This is a highly visible leadership role requiring a proactive and collaborative approach. You will work closely with multidisciplinary teams and internal departments to support quality improvement, operational effectiveness, staff development, and an exceptional resident and family experience.
Key Responsibilities
- Leadership & Line Management
- Provide leadership, coaching, and support to Registered Managers and Senior Managers
- Set and monitor clear objectives relating to quality, occupancy, staffing, budgets, and performance
- Conduct regular 1:1s, performance reviews, and development support
- Promote a culture of accountability, compassion, and continuous improvement
- Quality & Governance
- Ensure effective governance and quality assurance systems are embedded across all homes
- Monitor audits, action plans, incident management, complaints, and risk registers
- Identify areas for improvement, escalate risks appropriately, and support sustainable solutions
- Ensure services remain inspection-ready and compliant with all regulatory requirements
- Operational Management
- Support homes in achieving occupancy and financial targets
- Remove operational barriers and work collaboratively with central support teams
- Drive service improvements and operational efficiencies
- Lead and support cross-home improvement initiatives and change programmes
- Resident & Stakeholder Experience
- Promote excellent customer service and positive relationships with residents, families, staff, volunteers, and external professionals
- Support managers in handling complex or sensitive situations effectively
- Act as a visible, approachable, and supportive leader across multiple sites
- Continuous Improvement
- Champion innovation and best practice across services
- Support digital adoption, operational improvements, and learning initiatives
- Encourage high standards of care, wellbeing, hospitality, and resident engagement
About You
You will be an experienced senior leader within Adult Social Care with strong operational oversight experience across multiple services or sites. You will combine compassion and emotional intelligence with excellent organisational and problem-solving skills.
You will also have:
- Demonstrable senior management experience within Adult Social Care
- Experience working across multiple care settings or regions
- Strong knowledge of CQC regulations, safeguarding, governance, and quality assurance
- Experience supporting and developing managers and multidisciplinary teams
- Excellent communication and relationship-building skills
- Confidence managing complex operational and people-related challenges
- Strong IT and digital systems skills
- A genuine commitment to person-centred care and continuous improvement
Qualifications & Experience
Essential:
- RMA / NVQ Level 4 / ILM Level 5 qualification
- Extensive leadership experience within Adult Social Care
- Experience overseeing quality and operational performance across multiple services
- Strong understanding of safeguarding, compliance, and governance frameworks
- Full UK driving licence and/or ability to travel regularly across multiple sites
Desirable:
- Qualification or training in dementia care, mental health, or older people’s services
- Experience supporting digital transformation or technology adoption projects
Additional Information
- 36.25 hours per week over 5 days
- Multi-site role requiring regular travel and visible on-site presence
- Participation in the on-call rota required
- Occasional evening and weekend visits may be required
Why Join Jewish Care?
At Jewish Care, you’ll be part of an organisation driven by compassion, inclusiveness, innovation, integrity, and excellence. You’ll have the opportunity to make a meaningful difference to the lives of older people while leading and supporting high-quality care services across our communities.
Operations Manager – Residential Care – Barnet employer: Recruit4Mum
Jewish Care is an exceptional employer that fosters a compassionate and inclusive work culture, where you can make a meaningful impact in the lives of older people. With a strong commitment to employee development, you will have access to continuous training and support, ensuring your growth within the organisation. Located in Barnet, our vibrant care homes offer a unique environment that celebrates Jewish traditions, providing a fulfilling and rewarding workplace for those dedicated to delivering outstanding person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Residential Care – Barnet
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend relevant events, and don’t be shy about letting people know you’re on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about compassion and community, think about how your experiences align with their mission. We want to see that you can bring that same warmth and leadership to the table!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've supported teams and improved services in previous roles. We love hearing about your successes and how you’ve made a difference in the lives of others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our compassionate community at Jewish Care.
We think you need these skills to ace Operations Manager – Residential Care – Barnet
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for person-centred care shine through. We want to see how your values align with ours, so share your experiences that highlight your commitment to compassion and community.
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience in Adult Social Care and any specific achievements that demonstrate your ability to drive quality and operational performance across multiple services.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we’re looking for strong communication skills, so make sure your writing reflects that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at Jewish Care.
How to prepare for a job interview at Recruit4Mum
✨Know the Service Inside Out
Before your interview, take some time to really understand the ethos of the care homes. Familiarise yourself with their values around community, dignity, and connection. This will help you align your answers with what they stand for and show that you're genuinely interested in their mission.
✨Showcase Your Leadership Style
As an Operations Manager, your leadership approach is crucial. Be ready to discuss specific examples of how you've supported and developed teams in the past. Highlight your coaching techniques and how you promote a culture of accountability and compassion within your teams.
✨Demonstrate Your Knowledge of Regulations
Make sure you brush up on CQC regulations and quality assurance frameworks. Be prepared to discuss how you've ensured compliance in previous roles and how you would maintain high standards across multiple sites. This shows you’re not just experienced but also proactive about governance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you've had to manage operational challenges or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
