At a Glance
- Tasks: Support operational assurance and improve live services with innovative architectural solutions.
- Company: Capgemini, a leading tech firm with a focus on collaboration and innovation.
- Benefits: Flexible benefits, extensive training, and access to 250,000 courses for personal growth.
- Other info: Hybrid working model with opportunities for career advancement and skill development.
- Why this job: Join a dynamic team and enhance your architectural skills while making a real impact.
- Qualifications: Experience in IT operations and a passion for architecture and service improvement.
The predicted salary is between 45000 - 55000 € per year.
We are looking for an Operational Architect to support the development, governance and adoption of operational architecture for the work we do across our client’s live services and technology estate. This role is ideal for an experienced operational or technical professional looking to develop their architectural capability, working closely with senior architects, service teams and product stakeholders.
You will contribute to ensuring that Capgemini delivers and operates reliable, resilient, observable, maintainable and well‑governed services across the environment lifecycle that are aligned to our client’s strategic direction and requirements. You will work under the direction of the Head of Operational Architecture, gaining exposure to enterprise‑scale services, strategic tooling and live service governance, while building confidence in technical assurance, stakeholder engagement and architectural thinking.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role:
- Support operational assurance of live services, helping ensure they remain technically fit for purpose and meet ongoing operational requirements.
- Assist in identifying and documenting technical and operational risks, working with senior colleagues to define mitigations and improvement actions.
- Contribute to technical management activities during major incidents or key business events, supporting escalation, analysis and communication.
- Help maintain and evolve service improvement roadmaps, particularly for observability, monitoring and alerting capabilities.
- Support governance activities, including reviewing solution designs for cross‑portfolio consistency and alignment with operational and observability standards.
- Work with architects, service teams and suppliers to support the handover of new or changed services into live.
- Contribute to the development and maintenance of observability standards, guidance and blueprints.
- Assist in identifying opportunities to improve the use of observability data for service insight and continuous improvement.
Your skills and experience:
- Essential: Experience working in IT operations, live services, or technical support environments.
- Broad technical awareness across applications, infrastructure and networks.
- Ability to communicate technical issues clearly to both technical and non‑technical audiences.
- An interest in architecture, governance and service improvement.
- Strong organisational skills and a willingness to learn and develop.
- Desirable: Exposure to monitoring, observability or logging tools (e.g. Dynatrace or similar platforms).
- Experience supporting incident management, service improvement, or operational assurance.
- Awareness of working with architects, suppliers, or multi‑team delivery environments.
Personal Attributes:
- Curious, analytical and keen to develop architectural skills.
- Collaborative and comfortable working across teams.
- Able to take guidance while gradually building confidence and independence.
- Adaptable and responsive to changing priorities.
Disability Confident Employer: Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process.
Security Clearance: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Benefits and Rewards: Capgemini offers a Total Reward package that includes core and flexible benefits. You will have access to extensive training and development opportunities, including 250,000 courses and external certifications from AWS, Microsoft, Harvard ManageMentor, cybersecurity qualifications and more.
Operational Architect – Birmingham employer: Recruit4Mum
Capgemini is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in Birmingham. With a strong commitment to employee growth, you will have access to extensive training opportunities and a diverse range of projects that enhance your architectural skills. The hybrid working model allows for flexibility, ensuring a balanced work-life experience while contributing to impactful live services and technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Architect – Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Show off your passion! When discussing your experience, highlight projects that excite you. Your enthusiasm can be contagious and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Operational Architect – Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Operational Architect role. Highlight your IT operations experience and any relevant technical knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about architecture and service improvement. Share specific examples of how you've contributed to similar projects in the past.
Showcase Your Communication Skills:Since you'll be communicating with both technical and non-technical audiences, demonstrate your ability to explain complex concepts clearly in your application. This will help us see your fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Recruit4Mum
✨Know Your Stuff
Make sure you brush up on your IT operations and live services knowledge. Familiarise yourself with the technical aspects of the role, especially around observability and monitoring tools like Dynatrace. This will help you speak confidently about how you can contribute to operational assurance.
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. You’ll need to communicate effectively with both technical and non-technical audiences, so think about how you can break down your experiences and skills in a way that everyone can understand.
✨Show Your Curiosity
Demonstrate your eagerness to learn and develop architectural skills. Be prepared to discuss how you've approached learning in the past and what steps you’re currently taking to expand your knowledge in architecture and governance.
✨Be Collaborative
Highlight your experience working across teams and with various stakeholders. Share examples of how you’ve successfully collaborated in previous roles, as this is key for the Operational Architect position. Show that you’re adaptable and can thrive in a hybrid working environment.
