At a Glance
- Tasks: Provide technical support and advice to customers, resolving vehicle breakdowns efficiently.
- Company: Join The AA, a diverse and inclusive company that values your unique background.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on various products.
- Other info: Flexible hours, including weekends, with great career progression opportunities.
- Why this job: Make a real difference by helping customers get back on the road with your expertise.
- Qualifications: NVQ Level 3 in Light Vehicle Maintenance and Repair or equivalent experience required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £35,000 plus benefits
Hours: 36.25 hours per week
Shifts: between 0800 – 1900 Monday to Sunday
Location: Oldbury, office based role
What will I be doing?
The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario. Your expertise ensures efficient communication and effective resolution of breakdowns for our customers. You will be able to utilise a number of information sources to help with diagnostics including:
- Customer symptoms
- Historical data
- Technical bulletins
- Connected car data
- Diagnostics log files
You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision‑making. You must be computer literate and confident using various systems. You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service. As a target driven individual you’ll be focussed on achieving results.
What do I need?
- Mechanical Qualifications: You’ll hold your NVQ Level 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again.
- A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them.
- Flexible: Breakdowns and car trouble aren’t limited to between 9‑5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 25 days annual leave, plus 8 bank holidays
- Free AA breakdown membership from day 1!
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Work save pension scheme with up to 7% employer contribution
- Company funded life assurance
- Dedicated Employee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
JLR Technical Advisor – Forecasted Volume in Oldbury employer: Recruit4Mum
The AA is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a competitive salary and comprehensive benefits package, including 25 days of annual leave and free breakdown membership, employees are empowered to thrive in their roles. Located in Oldbury, the company fosters an inclusive environment where diverse backgrounds are celebrated, ensuring that every team member feels valued and has the opportunity to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land JLR Technical Advisor – Forecasted Volume in Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit4Mum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit4Mum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace JLR Technical Advisor – Forecasted Volume in Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit4Mum:Your cover letter is your chance to shine! Tell us why you want to work at Recruit4Mum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit4Mum!
How to prepare for a job interview at Recruit4Mum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
