At a Glance
- Tasks: Be the friendly face of our college, helping students and visitors with their queries.
- Company: Join a vibrant college community where every day is different.
- Benefits: Flexible shifts, great work environment, and the chance to meet new people.
- Other info: Perfect for students looking for part-time work with a dynamic schedule.
- Why this job: Make a difference by providing excellent service and support to your peers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
We receive a high number of applications and the advert may close earlier than advertised. Please submit your application as soon as possible.
The Role
Reception Helpdesk Assistants act as the first point of contact for students, staff, and visitors in colleges. They provide a highly responsive service to customers as well as a professional and friendly welcome to staff, students, and visitors of our colleges. Reception is at the heart of a college's day-to-day activities and Reception Helpdesk Assistants answer telephone queries, receive and issue post, make and amend room bookings, as well as providing assistance, directions, and information.
The typical shift pattern for a Reception Helpdesk Assistant is Monday - Friday, working alternating weekly shift patterns of 09.00 - 13.00 / 13.00 - 16.00.
Further information about the role and the responsibilities is at the bottom of this job description.
Reception Helpdesk Assistant – Durham in North East employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Helpdesk Assistant – Durham in North East
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Recruit4Mum and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Recruit4Mum and let us see your personality shine through!
We think you need these skills to ace Reception Helpdesk Assistant – Durham in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Recruit4Mum.
Get Familiar with Our Brand:Before applying, take some time to learn about Recruit4Mum and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Recruit4Mum
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Recruit4Mum.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Recruit4Mum will surely appreciate.
