At a Glance
- Tasks: Lead a frontline team in delivering top-notch neighbourhood services and tenancy management.
- Company: Join Broadland Housing Association, a caring organisation providing quality homes across Norfolk.
- Benefits: Enjoy 22 days of annual leave, a birthday off, and a generous pension scheme.
- Other info: Agile hybrid working with lots of training opportunities and a supportive work culture.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: 2 years of managerial experience in housing management or a strong willingness to learn.
The predicted salary is between 40243 - 42811 € per year.
Salary starting at £40,243 per annum, with future progression opportunities to £42,811 plus Essential Car User entitlement of £4,548.48 per annum.
Shift Hours: Permanent; Full time, 37 hours a week, Monday – Friday.
Location: Agile Hybrid Homeworking (office base Norwich – City Centre).
About the role:
We have an exciting opportunity for a Local Delivery Neighbourhood Manager to join our City Centre Hub. This role plays a vital role in leading and managing our frontline team primarily focusing on neighbourhood services, tenancy management and tenant involvement services, but working closely with all other functions provided in the area.
Responsibilities:
- Supporting and working closely with the Local Delivery Manager to ensure that your team delivers its functions at or above agreed performance targets.
- Working with other teams and areas of the business to deliver excellent service and support to each other along with our customers.
- Responsible for carrying out the allocation and management of our homes within a specified area of the City Centre Hub, including dealing with Anti-Social Behaviour, tenancy management and safeguarding responsibilities of a Neighbourhood Officer.
About You:
The successful candidate will be enthusiastic, organised and proactive with at least 2 years’ experience in a managerial role (including functional management) in a similar capacity, or a willingness to learn. Experience of working within housing management in the Social Housing sector is essential, along with the ability to form strong networks with colleagues and peers and excellent communication skills. The candidate must be fully competent with Microsoft packages and consider themselves a digital champion. A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
Benefits:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
Company:
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk. We believe that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone.
Important Information:
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.
Application:
As we are recruiting for two roles, on your application please state which area you would prefer to work in. Contact for full details or questions regarding this role or any other vacancies – call 01603 750109 or email recruitment@broadlandgroup.org. Closing date: Midnight on Tuesday 02 June 2026.
Local Delivery Neighbourhood Manager, Permanent in Norfolk employer: Recruit4Mum
Broadland Housing Association is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary starting at £40,243 with opportunities for progression. Our agile hybrid working model allows for flexibility, while our supportive work culture fosters collaboration and community engagement, ensuring that every team member feels valued and empowered to make a difference in the lives of our tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Local Delivery Neighbourhood Manager, Permanent in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current employees at Broadland Housing Association on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission of providing quality homes and services. Show us your enthusiasm for making a difference!
✨Tip Number 3
Practice common interview questions, especially those related to housing management and team leadership. We love candidates who can demonstrate their experience and problem-solving skills in real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Broadland Housing Association.
We think you need these skills to ace Local Delivery Neighbourhood Manager, Permanent in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and team leadership. We want to see how your skills align with the role of Local Delivery Neighbourhood Manager, so don’t hold back!
Show Your Enthusiasm:Let your passion for community service shine through! We’re looking for someone who’s not just qualified but also genuinely excited about making a difference in the neighbourhood. A little enthusiasm goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff—just the good stuff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Mum
✨Know Your Neighbourhood
Familiarise yourself with the local area and the specific challenges it faces. Understanding the community dynamics will show your commitment to the role and help you discuss how you can effectively manage neighbourhood services.
✨Showcase Your Management Skills
Prepare examples from your past experience that highlight your managerial abilities, especially in housing management. Be ready to discuss how you've successfully led teams, dealt with anti-social behaviour, or improved service delivery.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you convey your ideas effectively.
✨Embrace Digital Tools
As a digital champion, be prepared to discuss your proficiency with Microsoft packages and any other relevant software. Highlight any experiences where technology has helped you improve processes or engage with tenants more effectively.
