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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maximise revenue.
- Company: Join a vibrant theatre environment focused on growth and innovation.
- Benefits: Flexible job-share role with opportunities for additional hours and career development.
- Other info: Work 2.5 days a week with a mix of day, evening, and weekend shifts.
- Why this job: Be part of an inspiring team that creates memorable experiences for audiences and performers.
- Qualifications: Experience in hospitality and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a dynamic, innovative, and inspirational team leader with experience of working in a commercial environment and a proven ability to exceed targets while delivering exemplary customer service. This is a revenue and customer experience focused hospitality role requiring a positive, motivational approach and a strong retail mindset.
The postholder will play a key operational role in the development of our growth plan as we continue to expand the activities and initiatives delivered for our audiences. This is a 15 month, fixed term, job‑share role, working 2.5 days a week. The postholder will always work Mondays and Tuesdays, with one additional flexible day each week to meet business needs; one of the three days will be worked as a half‑day.
The role includes duty managing 1–2 shows per week and is shared with another Customer Experience Manager. There is also the opportunity to undertake additional casual hours as a Duty Manager or Supervisor.
Leading the Customer Experience team, you will maximise revenue, use data to inform and deliver future retail‑focused plans, and motivate team members to consistently meet and exceed targets. The role is responsible not only for the welcome of our audiences, but also for ensuring exceptional care is provided to casts and visiting companies backstage, creating a true home‑from‑home experience.
You will report to the Theatre Manager and work collaboratively alongside another Customer Experience Manager, jointly line managing the Deputy Customer Experience Manager and Assistant Customer Experience Manager, as well as overseeing the wider Customer Experience Team, including Duty Managers, Supervisors, and Team Members. You will collaborate closely with colleagues across the organisation, including ATG Head Office teams such as The Hospitality Team, contributing actively to the wider success of the venue.
This post includes a mix of day, evening, and weekend working.
Key responsibilities- Team Leadership
Customer Experience Manager (Job Share), New Theatre, George Street in Medway employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager (Job Share), New Theatre, George Street in Medway
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Experience Manager (Job Share), New Theatre, George Street in Medway
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can inspire and lead a team while delivering top-notch service. Share specific examples of how you've exceeded targets in the past!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in commercial environments and any leadership roles you've held. We love seeing how your skills align with our needs, so don’t hold back on showcasing your retail mindset!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Recruit4Mum
✨Know Your Customer Experience
Make sure you understand what exemplary customer service looks like in a hospitality setting. Research the theatre's current initiatives and think about how you can enhance the audience experience. Be ready to share specific examples from your past roles where you've exceeded customer expectations.
✨Show Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to discuss your leadership style and how you've motivated teams in the past. Think of situations where you’ve successfully managed conflicts or inspired your team to meet targets, and be ready to share those stories.
✨Data-Driven Decision Making
This role requires using data to inform decisions. Brush up on any relevant metrics or KPIs you've worked with before. Be prepared to discuss how you've used data to drive revenue or improve customer experiences in previous positions.
✨Flexibility is Key
Since this is a job-share role, emphasise your adaptability and willingness to collaborate. Think about how you can effectively work with another manager to ensure seamless operations. Share examples of how you've successfully worked in flexible environments or shared responsibilities in the past.