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- Tasks: Deliver exceptional customer service to fans on match days and process bookings.
- Company: Join Brighton & Hove Albion, a vibrant football club with a commitment to diversity.
- Benefits: Earn £13.50 per hour while enjoying the excitement of Premier League matches.
- Other info: Work all 19 home games for the 2026/27 season at the American Express Stadium.
- Why this job: Be part of an unforgettable matchday experience and connect with passionate fans.
- Qualifications: Customer service experience and ability to thrive under pressure.
The predicted salary is between 13 - 13 £ per hour.
Role: Matchday Supporter Services Assistant
Salary: £13.50 per hour
Hours: To work all home games for the 2026/27 season
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 6th May 2026
Interviews: Monday 18th May 2026
Come and be part of the team that delivers exceptional customer service to our fans on match days. You will play a key part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket booths. We are looking for candidates who can work all 19 home Premier League games, including any additional cup games. Due to the nature of the role, you may miss the start of the match – please be aware of this if you are currently a season ticket holder.
Your customer service background
Do you thrive in a fast‑paced customer service environment? Are you passionate about delivering outstanding support to our fans? Our ideal candidate will have experience working in a customer service or sales environment. You will thrive in this role if you can work calmly under pressure and have good problem‑solving skills.
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
Requirements
Proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. This role does not sponsor applicants without the right to work in the UK.
Matchday Supporter Services Assistant – Village Way, BN1 9BL employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Supporter Services Assistant – Village Way, BN1 9BL
✨Tip Number 1
Get to know the company! Research Brighton & Hove Albion and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on match days and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Network with current or former staff if you can. They can provide insider tips on what it’s like to work there and what the hiring managers are really looking for. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and serious about joining the team. Don’t miss out!
We think you need these skills to ace Matchday Supporter Services Assistant – Village Way, BN1 9BL
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or sales. We want to see how you've thrived in fast-paced environments and delivered outstanding support to customers, especially in situations where you had to think on your feet.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the role.
Be Honest About Availability: Since this role requires working all home games, be upfront about your availability. If you're a season ticket holder, let us know how you plan to manage that. Transparency is key, and it helps us find the best fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Recruit4Mum
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Think of specific examples where you’ve gone above and beyond for a customer, especially in high-pressure situations. This role is all about delivering exceptional service, so be ready to share how you can make matchdays unforgettable for fans.
✨Understand the Matchday Environment
Familiarise yourself with what a matchday looks like at the American Express Stadium. Knowing the layout, ticketing process, and common fan queries will show that you’re proactive and genuinely interested in the role. It’ll also help you answer questions more confidently during the interview.
✨Show Your Passion for Football
Let your love for football shine through! Whether you’re a season ticket holder or just a fan, share your enthusiasm for the sport and how it connects with the community. This role is about creating memorable experiences, so showing your passion can set you apart from other candidates.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that test your problem-solving skills. Think about how you would handle difficult situations with fans, such as complaints or ticketing issues. Practising these scenarios can help you articulate your thought process and demonstrate your ability to stay calm under pressure.