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- Tasks: Deliver top-notch customer service and assist fans on match days at the stadium.
- Company: Join Recruit4Mum, a vibrant team dedicated to enhancing fan experiences.
- Benefits: Gain valuable experience in a dynamic environment during exciting Premier League matches.
- Other info: Work at the iconic American Express Stadium for all home games this season.
- Why this job: Be part of the action and create unforgettable moments for football fans.
- Qualifications: Customer service experience and ability to thrive in a fast-paced setting.
The predicted salary is between 20000 - 25000 £ per year.
Recruit4Mum is seeking a Matchday Supporter Services Assistant who will be responsible for delivering exceptional customer service on match days. You will process bookings and assist fans at the American Express Stadium in Brighton during all 19 home Premier League games for the 2026/27 season.
Candidates must thrive in a fast-paced environment and have prior customer service experience. Proof of the right to live and work in the UK is essential.
Matchday Fan Services Assistant employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Fan Services Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with the American Express Stadium layout and services. This way, when you're assisting fans, you can provide quick and accurate information, making their matchday experience even better.
✨Tip Number 2
Show off your customer service skills! During interviews or networking, share specific examples of how you've handled challenging situations in the past. We want to see how you thrive under pressure, especially in a fast-paced environment like match days.
✨Tip Number 3
Network with fellow fans and staff! Attend events or matches leading up to the season and connect with people in the industry. Building relationships can open doors and give you insider tips on landing that Matchday Supporter Services Assistant role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows your enthusiasm for the role and gives us a chance to see your passion for delivering exceptional customer service on match days.
We think you need these skills to ace Matchday Fan Services Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond to help customers, especially in fast-paced environments like match days.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Mention specific skills or experiences that relate directly to being a Matchday Supporter Services Assistant.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Recruit4Mum
✨Know the Matchday Inside Out
Familiarise yourself with the American Express Stadium and its facilities. Understand the matchday experience from a fan's perspective, including ticketing processes and common queries. This will show your enthusiasm and readiness to assist fans effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided outstanding customer service. Think about situations where you resolved issues or went above and beyond for customers. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Handling Pressure
Since the role involves working during busy match days, practice answering questions under time constraints. You might want to simulate a busy environment with friends or family to get comfortable handling multiple requests at once.
✨Be Ready to Discuss Teamwork
This position will require collaboration with other staff members. Prepare to discuss how you've worked as part of a team in the past, especially in high-pressure situations. Highlight your communication skills and adaptability to ensure a smooth matchday experience.