Marketing Manager – London

• Marketing Manager – London
• Exceptional Hospitality Starts with You

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests.

• A World of Rewards
• Salary: £42,000/year
• Travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program
• Employee stock purchase program – Invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Paid leave for eligible Team Members, including partners and adoptive parents
• Personalised caregiving support – Dedicated caregiving concierge services for you and your loved ones
• Crisis concierge – Compassionate point of contact for practical support and emotional care during loss
• Mental health resources – Free counselling and support through Employee Assistance Program (EAP)
• Holiday – 28 days including bank holidays, increasing yearly to up to 33 days
• Smart uniform provided
• Free and healthy meals when on duty
• Hotel Outlets
• The Blue Boar Pub – opened May 2021, a contemporary take on a British pub
• The Hedgerow – the hotel’s first cocktail bar, inspired by the beauty of the traditional British countryside
• Romy Gill at The Pem – an elegant restaurant welcoming celebrity Chef Romy Gill
• The Orchard – for afternoon teas and lighter meals
• The Executive Lounge – exclusive space dedicated to our most valued guests
• Seven Meetings & Events Spaces – designed to host a wide range of gatherings and events
• Typical Day – Responsibilities
• Develop and manage the annual marketing plan, covering brand, digital, loyalty, and e Commerce activity within approved budgets.
• Deliver targeted B2B and B2C strategies aligned with commercial priorities and market segments.
• Measure campaign effectiveness and produce clear performance reports for stakeholders.
• Execute marketing initiatives in collaboration with Regional Marketing, e Commerce, Loyalty, Partnerships, and distribution partners.
• Support global and brand‑led campaigns, ensuring effective localisation and audience alignment.
• Lead promotional activity across all channels, ensuring consistency and brand compliance.
• Provide marketing support to Sales and F&B teams, including collateral and campaign development.
• Manage CRM activity, guest database integrity, and data protection compliance.
• Identify and activate local partnerships that drive incremental revenue.
• Grow audience engagement through compelling content and platform optimisation.
• Respond professionally to online guest feedback in line with brand voice.
• Achieve agreed KPIs and performance targets.
• Represent Marketing in commercial meetings, identifying revenue opportunities.
• Analyse market trends, competitor activity, and consumer behaviour to inform strategy.
• Maintain full brand compliance across all marketing outputs.
• Lead content management for websites, OTAs, social media, digital marketing, and partnerships.
• Conduct regular marketing audits to meet Centre of Excellence standards.
• Support on‑property merchandising and maximise brand‑aligned opportunities.
• Manage internal and external requests efficiently and professionally.
• Champion Hilton’s values and culture.
• Build and lead an effective on‑property marketing strategy, fostering creativity and collaboration.
• Support Personal Development Plans with clear milestones and progression pathways.
• Conduct regular performance reviews and encourage participation in training and industry events.
• Maintain strong communication with hotel leadership, Commercial, F&B, and operational teams.
• Build effective relationships with corporate and regional marketing, brand, e Commerce, loyalty, and partnership teams.
• Manage productive partnerships with external agencies, media partners, and suppliers.

What are we looking for?

• A degree in Marketing or Hotel Management, or experience of working in a similar marketing position in the hospitality sector.
• Previous marketing experience within a globally recognised hotel brand.
• Qualifications in Project or Time Management.
• Excellent communication skills in all areas of writing, listening and speaking English.
• Proficiency in Microsoft Office applications.
• Travel
• St James Park Tube Station – District & Circle Line – across the road.
• Westminster Tube Station – Jubilee Line (4 minutes walk).
• Victoria Station (8 minutes walk).
• Waterloo Station (10 minutes walk).
• Exact Location
• London, United Kingdom
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