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- Tasks: Provide 5-star hospitality and create a welcoming atmosphere for guests.
- Company: Join British Airways, a leader in the travel industry with a focus on inclusivity.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Inclusive workplace celebrating diversity and offering career growth.
- Why this job: Be part of a dynamic team at Heathrow and enhance your customer service skills.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Heathrow Airport, Terminal 5
Salary: £14.62
Hours of work: 37.5 hours per week
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours. It’s important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
Benefits:
- 28 days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks’ enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
Job Description:
To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently.
- Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish.
- Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to dress code policies and demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications:
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
- Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
Equal Opportunity:
BaxterStorey is proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Lounge Host – British Airways Lounges, First Class – London, TW6 2GA employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host – British Airways Lounges, First Class – London, TW6 2GA
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on British Airways and their lounges. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in customer service and showcase your friendly demeanour.
✨Tip Number 3
Dress to impress! Make sure you adhere to the dress code policies mentioned in the job description. Looking sharp not only boosts your confidence but also shows that you take the role seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at British Airways Lounges.
We think you need these skills to ace Lounge Host – British Airways Lounges, First Class – London, TW6 2GA
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Lounge Host position. Highlight any relevant experience in customer service, especially in hospitality settings, and connect it back to the skills mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Mum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lounge Host role. Familiarise yourself with the key responsibilities like greeting customers, serving food and beverages, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think of specific situations where you handled complaints or created a welcoming atmosphere, as these will resonate well with the interviewers.
✨Dress to Impress
As a Lounge Host, you'll need to adhere to a dress code. Make sure you arrive at the interview looking polished and professional. This not only shows respect for the company but also gives a glimpse of how you’ll present yourself in the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This demonstrates your enthusiasm for the role and helps you gauge if the company culture aligns with your values.