At a Glance
- Tasks: Lead and develop Trustpilot's Risk function to support business growth.
- Company: Join a dynamic tech company focused on trust and innovation.
- Benefits: Flexible working, competitive pay, 25+ days holiday, and health perks.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Shape risk strategies in a high-growth environment and make a real impact.
- Qualifications: Experience in Risk & Compliance within tech or marketplace sectors.
The predicted salary is between 100000 - 150000 € per year.
In this role, you will be accountable for building and leading Trustpilot’s Risk function. While a foundational risk framework exists, it requires substantial development to meet the needs of our scaling business. Your priority will be to establish a clear, credible and scalable approach to risk that supports how the business operates and grows. While the initial focus is purely on risk, developing a formal compliance capability will become part of the role in the future.
What you’ll be doing:
- Establishing the function: Implement a fit‑for‑purpose Risk operating model with clear governance and decision‑making.
- Maturing risk management: Improve the enterprise risk framework to ensure consistent identification and tracking aligned with risk appetite.
- Building compliance capability: Translate regulatory requirements into pragmatic business practices applied across all products and markets.
- Supporting business decisions: Embed actionable risk guidance into product development and commercial initiatives.
- Governance and reporting: Provide the Board and leadership with focused, decision‑useful reporting and clear escalation routes.
- Regulatory change and incidents: Oversee regulatory change and material incidents, ensuring lessons learned drive control improvements.
- Scaling appropriately: Build efficient, scalable frameworks using data and automation to avoid unnecessary bureaucracy.
Who you are:
- Proven track record of building and maturing Risk & Compliance functions within high‑growth technology, marketplace, or platform environments across multiple jurisdictions.
- Substantial experience advising executive leadership and Board Committees on complex regulatory and control frameworks.
- Expertise in translating complex regulations into practical, actionable business strategies while making sound decisions with incomplete information.
- A clear, concise communicator capable of driving both high‑level strategic direction and hands‑on operational delivery.
- A pragmatic, solution‑oriented leader who focuses on business outcomes rather than process for its own sake.
- Comfortable navigating ambiguity and building structure where none exists, while appropriately challenging the status‑quo.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Private Medical Insurance.
- Critical Illness Cover.
- Restricted Stock Units.
- Two paid volunteering days a year to give back to the causes that matter to you and your community.
- Rich learning and development opportunities through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7 Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle‑to‑work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programmes: Fast‑track your career with our tailored development programmes designed to support growth at whatever stage of your career.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team.
Senior Director of Risk – London employer: Recruit4Mum
Trustpilot is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive compensation package alongside flexible working options. With a vibrant office culture in London, employees enjoy rich learning opportunities, regular team events, and a commitment to inclusivity, making it a rewarding environment for those looking to make a meaningful impact in the risk management field.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Risk – London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A personal connection can often get you a foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research Trustpilot’s values and recent news. Tailor your answers to show how your experience aligns with their mission and the role of Senior Director of Risk.
✨Tip Number 3
Showcase your expertise! Bring examples of how you've built and matured risk functions in the past. Use data and stories to illustrate your impact and decision-making skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Trustpilot.
We think you need these skills to ace Senior Director of Risk – London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in building and maturing Risk & Compliance functions. We want to see how your background aligns with our needs, so don’t hold back on showcasing relevant achievements!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clear communication, so make sure your points are easy to understand and directly related to the role. Avoid jargon unless it’s absolutely necessary!
Show Your Pragmatic Side:We’re looking for a solution-oriented leader, so share examples of how you’ve navigated ambiguity and built effective frameworks in the past. Highlighting your practical approach will definitely catch our eye!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Mum
✨Know Your Risk Frameworks
Before the interview, brush up on various risk management frameworks and compliance regulations relevant to the tech industry. Being able to discuss how you would enhance Trustpilot's existing risk framework will show that you're not just familiar with the concepts but can also apply them practically.
✨Prepare for Scenario Questions
Expect questions that ask you to navigate complex regulatory scenarios or incidents. Prepare specific examples from your past experience where you successfully managed similar challenges. This will demonstrate your hands-on operational delivery skills and strategic thinking.
✨Communicate Clearly and Concisely
As a Senior Director of Risk, clear communication is key. Practice articulating your thoughts on risk management strategies in a straightforward manner. Use examples to illustrate your points, ensuring you convey both high-level strategy and practical applications effectively.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach, especially in building and maturing risk functions. Highlight your pragmatic, solution-oriented mindset and how you’ve successfully navigated ambiguity in previous roles. This will resonate well with Trustpilot’s focus on business outcomes.
