At a Glance
- Tasks: Ensure safety while providing a warm welcome to visitors at the Royal Academy.
- Company: Join the prestigious Royal Academy of Arts in London.
- Benefits: Competitive salary of £35,755 and a unique work environment.
- Other info: Work 45 hours per week on a 4 on 4 off rotation.
- Why this job: Blend security expertise with exceptional customer service in a historic setting.
- Qualifications: Must hold a valid SIA licence and have security experience.
The predicted salary is between 26400 - 30400 £ per year.
The Royal Academy of Arts is seeking a professional, confident, and service‑focused Security Concierge to join our Red Collar (Security) Front of House Team. This unique position blends the expertise of an experienced security officer with the warm, welcoming approach of a customer‑service professional.
As a Security Concierge (Red Collar), you will play a key part in safeguarding our visitors, employees, and artworks, while also embodying the traditions, history, and values that define the Royal Academy. You will provide a front‑facing presence that balances vigilance with exceptional service.
This role involves greeting and assisting visitors, supporting high‑profile guest visits, and assisting staff and Royal Academicians. You will respond promptly to security, first aid, and emergency incidents, taking ownership of incidents and demonstrating strong problem‑solving skills. Alongside traditional duties that are deeply rooted in the heritage of the Royal Academy, you will help maintain a secure environment and deliver an outstanding visitor experience.
About You
To be considered for this role, you will hold a valid SIA licence and have substantial experience in a security role within a museum, gallery or similar institution. A vigilant individual, you will possess the ability to think critically and resolve incidents effectively and calmly, especially in high pressure situations and when unforeseen circumstances arise. You will have excellent interpersonal skills and be able to effectively work independently and as part of a team.
Contractual hours will be 45 hours per week, based on a 4 on 4 off rotation, with all shifts being 12 hours and day shifts only. This pattern includes weekends and bank holidays. The successful candidate will be subject to comprehensive pre-employment and reference checks.
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We think this is how you could land Security Concierge – London
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We think you need these skills to ace Security Concierge – London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Recruit4Mum. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Recruit4Mum.
How to prepare for a job interview at Recruit4Mum
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Recruit4Mum.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Recruit4Mum.
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You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Recruit4Mum.
