At a Glance
- Tasks: Support the execution of innovative clienteling strategies and omnichannel transformation.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career advancement opportunities.
- Why this job: Be at the forefront of retail innovation and technology in a dynamic environment.
- Qualifications: Experience in omnichannel retail operations and strong coordination skills.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Omnichannel & Innovation Clienteling Associate is a critical operational and transformation role supporting the execution of Ralph Lauren’s enterprise-wide Clienteling strategy and accelerated omnichannel transformation roadmap across EMEA. Acting as the operational backbone of the EMEA Clienteling Strategy & Innovation function, this role enables the successful delivery, stabilization, and scaling of next-generation clienteling technologies, omnichannel workflows, and AI-enabled retail initiatives across RLS, RLC, PRO, and RLE channels. Reporting directly to the Strategy & Innovation Senior Manager, the Associate translates strategic vision into operational execution by driving technology coordination, testing governance, business logic implementation, retail readiness, issue resolution, and cross-functional alignment across Clienteling, Technology, Data/CIX, IT, Retail, and Commercial teams. This role requires a rare combination of clienteling operations knowledge, omnichannel retail understanding, technical coordination capabilities, data/process fluency, and cross-functional execution skills within a highly complex transformation environment.
Essential Duties & Responsibilities
- Clienteling Technology Operations & Continuity
- Support operational continuity of all clienteling technologies across EMEA retail teams
- Ensure stability and functionality of Mad Mobile and related clienteling ecosystems during transition to the new global Clienteling App
- Support ongoing optimization of workflows, outreach functionality, reporting logic, operational processes, and retail enablement tools
- Act as escalation support for operational issues impacting retail execution, outreach, logging, data integrity, and clienteling performance
- Global Clienteling App Delivery & Rollout
- Support operational execution support for the global Clienteling App rollout across EMEA
- Coordinate testing, feature tracking, testing governance, business requirements, workflow validation, operational readiness, and rollout support
- Partner with Technology, Data/CIX, IT, Retail, Commercial, and Global teams to align omnichannel business logic and operational frameworks
- Support future roadmap phases including advanced workflows, reporting frameworks, AI-enabled capabilities, and omnichannel operational processes
- Ensure retail readiness across pilot and production environments, including training coordination, deployment tracking, adoption support, and issue mitigation
- Omnichannel Enablement & Cross-Functional Execution
- Support omnichannel clienteling initiatives across full-price retail, concessions, outlet, and digital channels (RLS, RLC, PRO, RLE)
- Translate business needs into structured technical requirements, workflows, and implementation logic
- Partner cross-functionally to align operational execution, issue resolution, and rollout timelines across multiple workstreams simultaneously
- Act as a connector between corporate transformation initiatives and retail field-level operational execution
Experience, Skills & Knowledge
- Experience supporting complex omnichannel retail operations, clienteling ecosystems, CRM technologies, or digital transformation initiatives within a large-scale retail or luxury organization
- Demonstrated exposure to cross-functional coordination across Technology, Data, Retail, Commercial, and operational teams
- Experience working within highly operational, fast-paced, multi-stakeholder environments requiring strong prioritization and execution rigor
- Strong familiarity with clienteling tools, CRM systems, outreach ecosystems, reporting workflows, and retail operational processes
- Experience supporting technology deployments, rollout readiness, testing coordination, operational governance, or transformation initiatives is strongly preferred
- Proven ability to operate effectively across both strategic and operational workstreams simultaneously
Omnichannel & Clienteling Innovation Associate – London employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Omnichannel & Clienteling Innovation Associate – London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Recruit4Mum, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Recruit4Mum!
We think you need these skills to ace Omnichannel & Clienteling Innovation Associate – London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Recruit4Mum, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Recruit4Mum and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Recruit4Mum that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Recruit4Mum
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
