Industry Practices Management Senior Director – London

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The Chief of Staff to the Industry Practices is responsible for leading a variety of high impact strategic initiatives, programs, and operations for the Industry Practices leadership team, reporting to Viktor Lee, the COO of Global Practices and closely working with Tawfik Hammoud as the Chair for Industry Practices and the Client Team. This role will serve as the strategy and operations leader for the practice/sector/client side of our matrix, with a full seat at the table on the practice/client leadership team. This role presents a unique leadership and growth opportunity for a current BCGer or alumnus, either from our Client Service or Business Services Team (BST).

The Chief of Staff will drive commercial and go‑to‑market priorities that emerge from the Industry practices, Client agenda, EC/OC or broader MDP needs, ensure strong integration with the Functional Practice Areas, drive special strategic projects and initiatives, and be responsible for execution of the overall IPA agenda. The Chief of Staff will also organize and oversee senior leadership teams particularly the Industry PA Leadership, collaborate closely with the Client Team and be part of the broader PA Leadership team. The role also oversees the operational staff that are part of the central COO organization and dedicated to the Industry Practices.

Critical elements of the role include:

• Shape and drive the Industry Practices strategic agenda
• Play a key role in shaping and driving the IPA operating model and the AI transformation
• Identify strategic priorities and shape plans to accelerate growth in the sectors
• Team with Functional Practice Area (FPA) leadership to define and drive integrated product development and the next generation IPA/FPA engagement model
• Lead critical strategic programs and initiatives as needed. Examples include driving the AI transformation in the IPAs (via Project Helix) to foster agentic innovation, productization & commercialization
• Identify and help manage key risks and opportunities related to the performance of the IPAs and evolve performance management

Serve as a key leader on the IPA management team and broader global Practice Area leadership team:

• Help set strategic agenda, priorities, operating model blueprint for the Industry practices and Client‑facing initiatives
• Team with Functional Practice Area (FPA) Leadership to set and drive joint agenda and strategic priorities
• Provide guidance to the ICG Chair on a range of topics
• Serve as key advisor to Practice Area Leaders (PALs) and regional Commercial Leaders
• Play connective role with Global Practice Management Directors (GPMDs) and Sector Directors helping to jointly accelerate impact of their practices
• Play a crucial role in driving and delivering the overall global operations agenda, including reshaping our Industry/Function working model in the age of AI

Manage central IPA operations:

• Drive ongoing and annual PA strategic planning and budgeting processes with FPA and Finance teams
• Play critical role in prioritizing PA investments, including campaigns, MDP incentives, lateral hires, and internal IP development
• Track commercial and financial progress across PAs/sector with a focus on state of the business, large opportunities/wins, and key commercial trends
• Develop and oversee the development of IPA internal communication (e.g. reporting to the PAL group, EC/OC, BCG Partnership and BCG overall)
• Working closely with the Industry GPMDs, ensure the effective delivery of operational support to the Industry practices (e.g., PA meeting calendar development with the FPAs, PA Management & Operations team development, affiliation management, management of regional PA Meetings, best practice sharing, reporting/data management)
• Oversee programs to help build and support a deep and high‑density global network of client leaders, excellence learning and development, ClientView enhancements, Client Council management, and next generation client analytics

Build/strengthen and lead the IPA support team that activates and amplifies the above:

• Set the agenda, priorities, operating model blueprint across the team
• Build a cohesive and action‑oriented team
• Lead, coach and develop the BST team, including dotted line reporting staff
• Deliver exceptional execution across broad portfolio of priorities
• Ensure a OneBCG approach by effectively collaborating with other BST leaders in the regions, functional practices, Partner Services Group, Finance, Marketing, etc.

YOU’RE GOOD AT

• You have a passion for driving change and embedding AI into our ways of working
• You’re experienced in driving change and have a passion for embedding AI and technology into workflows and processes.
• You have a deep understanding of the consulting business and management processes and can apply judgement to derive pragmatic solutions.
• You’re able to independently resolve issues/problems using critical thinking, analysis and data always keeping the big picture in mind but also reach out for advice and counsel when you need it.
• You maintain a high level of intellectual agility and resourcefulness when faced with significant ambiguity and fluctuating priorities and constraints.
• You have the tenacity to drive problems to resolution.
• You’re able to independently surface alternative ways of conducting business, bring fresh ideas, improve and invent new approaches to execute our core commercial agenda.
• You have excellent communication skills and you’re an active listener who knows how to manage stakeholders across all levels of the organization.
• You build strong relationships and you’re a collaborative and strong cross‑functional team player, capable of partnering across geographies and practices.
• You have demonstrated customer service motivation.
• You are self‑motivated and take initiative.
• You look for opportunities to contribute and work well with a virtual team.
• You’re enthusiastic about working with a global team, and comfortable being responsive and flexible across time zones, in a matrixed environment.
• You can multitask, prioritize and manage multiple projects with realistic but aggressive deadlines and commitments.
• You have strong attention to detail and have excellent time management skills.
• You deliver high quality impact and results.

What You’ll Bring

• 15+ years of work experience; significant BCG or similar experience preferred
• Track record of delivering results and proven ability to lead in a demanding, complex, international environment
• Bachelor’s degree required, MBA and/or similar qualification highly preferred
• This role is XD eligible

Who You’ll Work With

The ICG leadership team, led by Tawfik Hammoud (ICG Chair) and Viktor Lee (COO Global Practices). The team includes PALs, GPMDs, Client Team and leadership. You’ll also work closely with the leaders, both MDP and Senior BST, of Functional PAs, our internal functions on jointly‑sponsored projects (e.g. Finance, Marketing…) as well as the CEO Chief of Staff and team supporting our OC/EC (Tawfik is a member of both).

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E – Verify Employer.