At a Glance
- Tasks: Lead and optimise global learning events, ensuring top-quality delivery and learner experience.
- Company: Join a dynamic team at Boston Consulting Group, a leader in consulting and business services.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Embrace innovation with emerging technologies like AI and automation.
- Why this job: Shape the future of learning while collaborating with passionate professionals across the globe.
- Qualifications: 9+ years in learning operations or event management, with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
As the Global L&D Sr. Manager, you will be part of a team responsible for the front and back‑end execution of virtual and hybrid learning events. You’ll play a pivotal role in shaping and leading the strategic and operational execution across cohorts — including but not limited to global core curriculum, capability upskilling, and learning journeys for our Consulting and Business Services Teams. You will ensure efficiency, consistency, and top‑quality delivery. You will manage learner operations, optimise processes, and drive continuous improvements. Your role will lead through influence in a complex, global, and highly collaborative environment, managing multiple stakeholders across regions and seniority levels, and building strong trust‑based relationships.
Responsibilities
- Owe the end‑to‑end learner experience and identifying opportunities for continuous improvement
- Monitor operations and implement enhancements across learning initiatives
- Orchestrate cross‑functional collaboration with content owners, program managers, shared services and faculty to ensure alignment on operational readiness and smooth delivery
- Serve as the key point of contact for operational topics, providing guidance, resolving challenges, and ensuring alignment across stakeholders
- Drive standardisation of processes, documentation and playbooks that support global consistency
- Collaborate with Faculty CoE to align content updates, staffing needs, and vendor engagement
- Lead annual calendaring, planning session dates and times
- Manage financial tracking, including budget, contracts, invoices
- Oversee LMS setup and maintenance, including session titles, descriptions, and feedback surveys
- Monitor learner engagement metrics, flagging issues and ensuring capstone eligibility
- Collect, analyse, and share learner feedback, driving response rate improvements – monitor this and other KPIs, generate reports, and use to drive continuous improvement
- Provide hands‑on support during key delivery, e.g. partnering with teams supporting large‑scale in‑person events, ensuring smooth logistics, high‑quality participant experience, and seamless coordination across multiple venues and stakeholders
- Integrate emerging technologies (automation, GenAI) to drive efficiency and innovation
- Identify opportunities to remove bottlenecks, simplify workflows, and establish best practices that evolve how the team delivers learning at scale
You’re Good At
- You have a passion for delivering outstanding customer service, are highly organised, energetic and skilled at identifying areas of improvement and making them happen
- You thrive working autonomously but also love to collaborate – you are self‑driven, anticipating challenges or bottlenecks and are planning effectively around them
- You are very organised and efficient – in essence, you have strong attention to detail and accuracy, particularly on complex problems, projects, and stakeholders, while still seeing the big picture
- You are skilled and able to learn new technologies and systems quickly and willing to try things to see what works, what does not and how we can make things better
- You build strong working relationships across seniorities and quickly gain trust with your key stakeholders
- You keep an open mind, embrace change positively and flex to different situations
What You’ll Bring
- 9+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast‑paced organization
- Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello
- Project management skills, with the ability to prioritise, problem‑solve, and deliver results
- Excellent stakeholder management abilities across multiple regions and seniority levels
- Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success
- Strong communication and storytelling skills, with a focus on influencing stakeholders
- A collaborative mindset with a solutions‑oriented approach and ability to work autonomously
- Experience with emerging technologies like AI or automation is a plus
Who You’ll Work With
A passionate and dedicated Learning & Development team, currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts. You will work in close contact with the Global L&D Service Center which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.
Global L&D Sr. Manager (12-Month FTC) – London employer: Recruit4Mum
At Boston Consulting Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Global L&D Sr. Manager in London, you will benefit from our commitment to employee growth through continuous learning opportunities and the chance to work with a passionate team across diverse regions. Our focus on inclusivity and support for emerging technologies ensures that you will thrive in a forward-thinking environment, making a meaningful impact on our global learning initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Global L&D Sr. Manager (12-Month FTC) – London
✨Get Involved in Local Edu-Tech Meetups
Dive into some local edu-tech meetups or webinars related to digital learning. These gatherings are prime spots to connect with professionals in the field, and you might just bump into someone from Recruit4Mum looking for temporary support like a Global L&D Sr. Manager (12-Month FTC) – London. Plus, you’ll get to see what’s trending in education tech!
✨Volunteer for Online Educational Events
Look for opportunities to volunteer at online events or workshops—these can help you gain experience and get your name out there. Your contributions may catch the eye of companies like Recruit4Mum when they’re on the lookout for talented folks for temporary roles in digital learning.
✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at Recruit4Mum who can potentially put in a good word for you.
✨Make Your Passion for Teaching Visible
Consider creating content that showcases your knowledge of digital learning—maybe a blog or a series of helpful videos. This not only builds your portfolio but establishes your credibility in the field. Plus, you never know who from Recruit4Mum might stumble upon your work while looking for a Global L&D Sr. Manager (12-Month FTC) – London!
We think you need these skills to ace Global L&D Sr. Manager (12-Month FTC) – London
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at Recruit4Mum.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at Recruit4Mum. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at Recruit4Mum
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with Recruit4Mum, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
✨Know Your EdTech Tools
Get familiar with the latest in educational technology tools that are popular in the digital-learning field, like learning management systems and online assessment platforms. Being able to chat fluently about tools such as Moodle or Google Classroom during your interview could give you a real edge and show that you're ready to hit the ground running.
✨Flexibility is Key for Temporary Roles
Since this role with Recruit4Mum is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
✨Demonstrate Passion for Lifelong Learning
In the digital learning space, showing a passion for education and personal development can really set you apart. Be prepared to chat about how you stay current with trends in digital education and any extra courses or resources you’ve explored. It’ll highlight your motivation and potential value to Recruit4Mum as they seek to innovate in their teaching approaches.
