At a Glance
- Tasks: Lead and improve property services, ensuring high-quality delivery across regions.
- Company: Join one of the UK's largest housing associations focused on resident well-being.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to creating warm, safe homes for all.
- Why this job: Make a real difference in people's lives by enhancing their living conditions.
- Qualifications: Extensive senior leadership experience in property services and a passion for service improvement.
The predicted salary is between 80000 - 100000 € per year.
Location: National role with an office base in either London or Nottingham
Salary: Competitive + Benefits
Contract Type: Permanent
Leading high‑performing, resident‑focused property services at scale. Metropolitan Thames Valley Housing (MTVH) is one of the UK’s largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England.
Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.
We are seeking an experienced, values‑led Director of Property Services to join our Property Senior Leadership Team, playing a critical role in the delivery of safe, compliant and resident‑focused services across our national portfolio.
The role involves reporting to the Executive Director of Property, providing strategic and operational leadership for Property Services across MTVH. The role is accountable for the development, delivery and continuous improvement of regional service plans, programmes and performance, ensuring services are high‑performing, resident‑focused and deliver value for money.
This is a senior leadership role with significant influence across the organisation. You will provide visible leadership to large, multi‑disciplinary and geographically dispersed regional teams, working closely with colleagues across Repairs & Service Delivery, Asset Management, Compliance and Technical Services, Customer Services and external partners to deliver joined‑up outcomes.
A key focus of the role is regulatory readiness, including leadership of MTVH’s approach to damp and mould, warm and dry homes, and service quality assurance, alongside effective management of latent defects and compliance obligations.
Key responsibilities:- Provide strategic and operational leadership across Property Services, ensuring consistent, high‑quality delivery across regions
- Lead regional teams covering technical advisory, surveying, project management and voids contract delivery
- Drive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH’s corporate strategy
- Ensure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building‑related regulation
- Lead MTVH’s approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners
- Oversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers
- Ensure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board
- Embed a positive, inclusive and performance‑focused culture, developing talent and building sustainable leadership capability
- Substantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment
- A proven track record of driving service improvement, transformation and improved customer outcomes
- Strong commercial, contract and health and safety capability across building services and repairs delivery
- Confident working with experienced senior leaders, able to influence, challenge and hold others to account
Director of Property Services – London/Nottingham employer: Recruit4Mum
Metropolitan Thames Valley Housing (MTVH) is an exceptional employer, dedicated to fostering a positive and inclusive work culture that prioritises employee growth and development. With a commitment to delivering high-quality, resident-focused property services, employees benefit from competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in the community. Working from either London or Nottingham, team members enjoy a collaborative environment that encourages innovation and continuous improvement, ensuring that everyone has the chance to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Property Services – London/Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching MTVH's values and recent projects. Show us how your experience aligns with our mission of providing high-quality, resident-focused services. Tailor your responses to highlight your leadership skills and commitment to service improvement.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of standing out in the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your interest in the role and remind us why you’re the best fit for leading our property services team.
We think you need these skills to ace Director of Property Services – London/Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Property Services role. Highlight your leadership experience in property services and any relevant achievements that showcase your ability to drive service improvement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property services and how your values align with ours at MTVH. Be specific about how you can contribute to our mission of serving people better every day.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you inspire teams and drive performance. Share examples of how you've built inclusive cultures and developed talent in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Recruit4Mum
✨Know Your Stuff
Make sure you’re well-versed in the specifics of property services and the challenges faced in social housing. Brush up on MTVH’s values and recent initiatives, especially around damp and mould management. This will show that you’re not just interested in the role but also genuinely care about their mission.
✨Showcase Your Leadership Style
As a Director, your leadership approach is crucial. Prepare examples of how you've led diverse teams and driven service improvements in previous roles. Be ready to discuss how you foster a positive culture and develop talent within your teams.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing compliance issues or improving customer satisfaction. Think through potential scenarios in advance and outline your strategic approach to tackling them.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about MTVH’s current projects, challenges, and future goals. This not only shows your interest but also helps you gauge if the organisation aligns with your values and career aspirations.
