At a Glance
- Tasks: Maximise ticket sales and provide excellent customer service at the Piccadilly Theatre.
- Company: Join a vibrant theatre team dedicated to delivering unforgettable experiences.
- Benefits: Competitive hourly wage, supportive environment, and opportunities for training.
- Other info: We value diversity and support all applicants, including those with disabilities.
- Why this job: Be part of the magic of theatre and connect with passionate audiences.
- Qualifications: Strong communication skills and a confident sales approach are essential.
The predicted salary is between 18.01 - 18.01 £ per hour.
You’ll report to the Sales & Ticketing Manager. You’ll also work closely with the Deputy Sales & Ticketing Manager, Box Office Sales Advisors and wider venue team.
Key Responsibilities
- Maximising sales for the show via counter sales, access bookings and trade sales.
- To manage the Box Office inbox, responding to all customer enquiries effectively and efficiently, redirecting enquiries to other departments as appropriate and actively promoting excellent customer care.
- To manage a Group trade sales, responding to agent requests and processing Group trade ticket sales, whilst adhering to show specific procedures and gaining knowledge of all relevant offers and exclusion dates.
- Working productively under reasonable levels of pressure and completing tasks within specified deadlines.
- Maintaining fruitful working relations with producers, their agents and internal customers.
- Providing accurate sales and marketing reports on request.
- Circulating performance returns to all authorised parties.
- Executing ticket agency administration in line with Company procedure.
- Co-operating with other Box Office Sales Advisors in sharing the tasks and duties required to run an efficient Box Office.
- Working independently and taking initiative to make decisions in line with producer and company policies unaided.
- Maintaining ATG Entertainment standards of Customer Care.
- Actively promoting ATG through the sale of tickets, packages and incorporating ATG values to ensure that you thrive, connect, dare and perform in your everyday work.
- Ensuring that accurate and complete patron data is collected at every opportunity in line with the Data Protection Act.
Your skills, qualities, and experience
We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.
Essential
- Attention to detail.
- Excellent communication skills.
- Proficient in Microsoft Word/Excel and Outlook.
- The ability to act on your own initiative.
- A confident sales demeanour.
Desirable
- Knowledge of the Audience View ticketing system.
- Prior experience in Box Office.
- Fast learner.
- Team player.
- Energetic.
- Passion for theatre.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email for a confidential discussion.
Salary: £18.01 per hour
Box Office Sales Advisor, Piccadilly Theatre, Denman St in London employer: Recruit4Mum
At ATG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration in the heart of London's West End. As a Box Office Sales Advisor at the Piccadilly Theatre, you'll enjoy competitive pay, comprehensive training, and opportunities for personal growth while working alongside passionate theatre enthusiasts. Our commitment to inclusivity ensures that all employees, including those with disabilities, are supported and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Sales Advisor, Piccadilly Theatre, Denman St in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit4Mum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit4Mum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Box Office Sales Advisor, Piccadilly Theatre, Denman St in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit4Mum:Your cover letter is your chance to shine! Tell us why you want to work at Recruit4Mum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit4Mum!
How to prepare for a job interview at Recruit4Mum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
