At a Glance
- Tasks: Support residents by resolving queries and providing excellent service across various channels.
- Company: PA Housing, dedicated to improving lives through exceptional customer service.
- Benefits: Competitive salary, flexible working, health plans, and generous leave options.
- Other info: Join a respectful workplace with opportunities for growth and hybrid working after probation.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong IT skills are preferred.
The predicted salary is between 32105 - 32105 £ per year.
Are you the kind of person who thrives on making things better for others? Do you love solving problems, supporting people, and being the friendly, knowledgeable voice at the end of the phone (or webchat)? At PA Housing, we’re not just about properties we’re about people, and we’re on the lookout for someone who shares our passion for excellent service.
We’re looking for a Customer Services Coordinator to join our brilliant team. This isn’t your average customer service job; this is about being a key point of contact for our residents, taking ownership of queries and providing advice, support and resolution across a wide range of housing services. If you want to work somewhere that’s committed to doing things better, this could be the role for you.
Please note: This role involves working a shift pattern between Monday and Friday, 8am to 8pm, with a rota’d Saturday shift from 9am-12pm and Sunday shift 10am-2pm.
What’s in it for you?
- In addition to a competitive salary, you’ll enjoy a range of great benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years (plus the option to buy more)
- Flexible bank holidays - use them when it suits you
- Car leasing scheme
- Hybrid working after your initial six-month probation period - in the office, you’ll have the flexibility to work from home two to three days a week
- Optional nine-day fortnight working pattern
What you’ll be doing
You’ll play a crucial role in supporting our residents and ensuring their experience is as seamless and helpful as possible. Day-to-day, you’ll:
- Respond to resident enquiries via phone, email, webchat, social media, and more
- Resolve a wide variety of housing, repairs, and landlord-related issues as a first point of contact
- Take ownership of customer queries, ensuring they are passed to the right teams when needed
- Use internal systems and knowledge resources to provide consistent, accurate advice
- Spot opportunities for service improvement and work with stakeholders to make improvements to the service
- Support new build residents by liaising with managing agents and dealing with defect-related queries
- Ensure customer interactions are logged correctly in our CRM system
- Build lasting relationships with residents through outstanding service and empathy
We recommend you read the full job description to get a really good understanding of what the role entails.
What we’re looking for
We’re after someone who’s proactive, caring, and always ready to go the extra mile. You don’t need to know everything from day one; we’ll train and support you but ideally, you’ll bring:
- Experience in a customer service role
- Accurate record-keeping and data input skills
- Strong IT skills, including Microsoft Office
- Familiarity with housing management systems like Northgate (bonus, not a dealbreaker)
- A calm and confident approach when dealing with a wide range of people and queries
- A genuine interest in helping people and improving their experience
We’re proud to offer a workplace that champions respect, integrity, and accountability. If that aligns with your values, we’d love to see your application.
Ready to make a difference? Apply now and help us put people at the heart of housing.
Customer Services Coordinator – Leicester employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator – Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit4Mum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit4Mum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Coordinator – Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit4Mum:Your cover letter is your chance to shine! Tell us why you want to work at Recruit4Mum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit4Mum!
How to prepare for a job interview at Recruit4Mum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
