At a Glance
- Tasks: Diagnose tech issues and provide remote support to users.
- Company: Achieve Together, a leader in social care with a supportive culture.
- Benefits: Career progression, employee discounts, financial health app, and life assurance.
- Other info: Join a dynamic team with training and support to grow your career.
- Why this job: Make a real difference in people's lives while developing your IT skills.
- Qualifications: A-Level or equivalent in IT, excellent customer service, and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector. We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements.
We are seeking a highly skilled and motivated IT Support Analyst (1st line) to join our community hub team. The successful candidate will play a crucial role in supporting the organisation’s core operations and ensuring the efficient and effective delivery of services.
Key Responsibilities- Diagnosing and resolving technical issues.
- Providing end user remote support.
- Installing authorised software to laptops and desktops using Microsoft InTune.
- Ensuring logs for equipment and users are maintained.
- Setting up new users and disabling expired accounts in accordance with policy.
- Ensuring IT documentation and knowledgebase items are kept up to date across all areas, for both the team and end users.
- Escalating IT issues or incident trends to the Team Leader or Service Desk manager where necessary.
- Liaising with 3rd parties to resolve certain problems e.g. connectivity / phone line.
- Working with wider IT team on projects as and when required.
- Experience of IT service desk and asset management systems.
- A-Level or equivalent qualification in a computer/IT related subject.
- Excellent customer service and communication skills.
- Ability to problem solve and fault find.
- Ability to meet tight deadlines, multi-task and stay organised.
- Ability to remain calm under pressure and use own initiative.
- Ability to work as part of a team and with stakeholders.
- Previous experience of the following systems: Windows 10/11, Microsoft Office software, Networking skills – TCP/IP, DNS, DHCP, Office 365 and Azure, Device management – InTune/MDM solutions, Entra Active Directory/on prem Active Directory concepts.
At Achieve together we offer a range of exciting benefits, such as:
- Career progression and training opportunities.
- Employee discount schemes across a range of retailers and services.
- Stream - a financial health app that gives you the ability to receive optional pay advances.
- Life Assurance.
- Rewards and Benefits – Achieve together.
Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!
1st Line IT Support Analyst FTC – Leatherhead employer: Recruit4Mum
Achieve Together is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where team members are encouraged to grow and make a meaningful impact in the social care sector. Located in Leatherhead, the company provides excellent career progression opportunities, comprehensive training, and a range of benefits including employee discounts and financial health support, making it an ideal place for those passionate about helping others while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Analyst FTC – Leatherhead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Recruit4Mum values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Recruit4Mum might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Recruit4Mum!
✨Direct Apply to Recruit4Mum
Let's not forget to apply directly through the Recruit4Mum website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Analyst FTC – Leatherhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Recruit4Mum.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Recruit4Mum. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Recruit4Mum
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
