At a Glance
- Tasks: Welcome customers, understand their needs, and provide tailored solutions.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Competitive salary, generous leave, bonuses, and private medical insurance.
- Other info: Enjoy training opportunities and three paid volunteering days each year.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Experience in customer interaction and a collaborative mindset.
The predicted salary is between 25500 - 25500 £ per year.
Hours: This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary: £25,500 Per Annum
Closing Date: Thu, 4 Jun 2026
What Will You Be Doing As A Customer Consultant?
- Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring that their first interaction with us is a positive one.
- Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
- Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
- Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
- Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
- You will have previous experience of interacting with customers.
- We’re happy to ‘think outside the box’ of wanting people who have previously worked in a bank or building society before.
- The ability to work well alongside others, with a ‘one-team’ mindset.
- The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
- The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- Three paid volunteering days for you to use each year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- A commitment to training and development.
- Private medical insurance for all our colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
Customer Service Consultant – Full Time in Kendal employer: Recruit4Mum
Join us as a Customer Service Consultant and experience a supportive work culture that prioritises employee growth and well-being. With generous benefits including a competitive salary, annual leave that increases with service, and a commitment to training and development, we ensure our team members feel valued and empowered. Located in a vibrant community, we offer unique opportunities for personal and professional development, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant – Full Time in Kendal
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations and be ready to share examples from your past experiences. This will demonstrate your problem-solving skills and adaptability.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team.
We think you need these skills to ace Customer Service Consultant – Full Time in Kendal
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Use examples from your past roles that demonstrate your customer service skills and how you’ve made a positive impact on customers.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and focus on what makes you a standout candidate for the Customer Service Consultant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Mum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Service Consultant does. Familiarise yourself with the key responsibilities like being the first point of contact and tailoring solutions to customer needs. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Active Listening
During the interview, show that you can listen actively. When asked questions, take a moment to think before responding, and ensure your answers reflect an understanding of the question. This skill is crucial for the role, as you'll need to listen carefully to customers' unique circumstances.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences where you've successfully engaged with customers or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you illustrate your ability to provide tailored solutions effectively.
✨Show Your Team Spirit
Since the role requires a 'one-team' mindset, be ready to discuss how you've worked collaboratively in previous jobs. Share examples that highlight your ability to adapt and support your colleagues, especially during busy times. This will show that you're a great fit for their team-oriented culture.
