At a Glance
- Tasks: Lead transformative tech initiatives that enhance client relationships and drive business growth.
- Company: Join Boston Consulting Group, a pioneer in business strategy and innovation.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional development.
- Other info: Collaborative environment with significant career advancement potential.
- Why this job: Make a real impact by transforming commercial technology with cutting-edge AI solutions.
- Qualifications: Experience in CRM and large-scale IT transformations; strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation— inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You’ll Do
Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)—BCG’s global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success. Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio. The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs.
KEY RESPONSIBILITIES
- Program & Transformation Leadership
- Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance
- Lead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intent
- Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing
- Lead cross-functional teams spanning product, engineering, data, UX, and business stakeholders
- Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning
- Define initiative-level outcomes, success metrics, and value realization mechanisms
- Ensure transparency through clear executive communications, reporting, and decision forums
- Relationship Excellence / CRM Transformation – Initial Flagship Initiative
- Lead the end-to-end IT transformation of Relationship Excellence (REx), BCG’s global CRM platform
- Define the future-state vision, experience principles, and transformation roadmap
- Lead visioning and planning activities for MVP delivery and global solutions
- Ensure the platform is experience-led, intuitive, and embedded into Partner and Business Development workflows
- Drive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendations
- Commercial Impact & Adoption
- Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners
- Ensure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomes
- Lead change management, adoption, and enablement strategies
- Drive sustained behaviour change and long-term value realization
YOU’RE GOOD AT
- Leading large-scale CRM, commercial enablement, or customer/relationship platform transformations
- Managing complex, multi-year IT programs with senior executive stakeholders
- Operating effectively in ambiguous environments and proactively driving clarity and momentum
- Translating Business Development and Partner needs into scalable, enterprise-grade technology solutions
- Delivering experience-led, AI-enabled platforms
- Connecting platform modernization to measurable commercial outcomes
- Testing hypotheses early and iterating based on adoption data and user feedback
- Influencing across IT and business teams without direct authority
- Communicating effectively across audiences—from engineers to executive leadership
What You’ll Bring
- Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations
- Strong track record leading large-scale CRM, commercial technology, or enterprise platform transformations
- Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies
- Broad experience across digital platforms, AI-enabled solutions, or enterprise data-driven products
- Strong understanding of Business Development, partner workflows, and professional services commercial models
- Demonstrated experience delivering AI-enabled or data-driven transformation initiatives
- Solid background in application development and modern engineering practices
- Expertise in Agile and hybrid delivery methodologies
- Strong executive presence with exceptional written and verbal communication skills
- Ability to challenge legacy approaches and drive innovation at scale
- Bachelor’s degree in Business, Management, Technology, or related field—or equivalent experience leading complex, business-critical technology transformations
- PMP / PRINCE II certification a plus
- Familiarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred
Who You’ll Work With
You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams. This role sits at the intersection of commercial strategy and enterprise technology—playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
IT Transformation Program Director – Global Commercial Technology and Success – London employer: Recruit4Mum
At Boston Consulting Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office is at the forefront of technology transformation, providing employees with unique opportunities for professional growth and development in a diverse environment. With a strong commitment to employee well-being and a focus on meaningful impact, BCG empowers its team members to lead transformative initiatives that drive real change in the business landscape.
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We think this is how you could land IT Transformation Program Director – Global Commercial Technology and Success – London
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We think you need these skills to ace IT Transformation Program Director – Global Commercial Technology and Success – London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Recruit4Mum.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Recruit4Mum. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Recruit4Mum
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
