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For Companies At a Glance
- Tasks: Lead and inspire your team while ensuring exceptional customer experiences.
- Company: Join M&S, a forward-thinking company focused on innovation and excellence.
- Benefits: Enjoy 20% discount, competitive holidays, and flexible working options.
- Other info: Access to wellbeing support and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment and develop your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you’re ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.
Lead and Inspire
- Take full accountability for your direct reports, owning their end-to-end experience.
- Mentor and develop your team to be their best, celebrating success and managing performance effectively.
- Collaborate with the store leadership team to deliver shared objectives.
- Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
- Act on customer feedback with urgency to go above and beyond.
- Empower teams to take ownership of Service, Selling, and Filling.
- Create a great place to work by listening to and acting on colleague feedback.
Deliver with Excellence
- Ensure the store trades safely and legally at all times.
- Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
- Implement launches, events, and campaigns flawlessly, right first time.
- Drive accurate execution of all processes and guidelines in collaboration with your team.
Drive High Performance
- Raise the bar through coaching and performance development.
- Lead your team to deliver a consistent and exceptional customer experience.
- Drive sales and contribution through consistent delivery of key inputs.
- Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI.
People Accountabilities
- Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
- Manage new starters through probation effectively.
- Spot and develop talent to meet future succession needs.
- Ensure duty of care calls and Returns to Work are completed promptly.
- Conduct absence review meetings where applicable.
- Complete 100% of check-ins, celebrating success and managing performance.
- Ensure compliance learning is completed by all colleagues.
What’s in it for you
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- Full maternity pay for 26 weeks.
- WorkLife options, including 4-day working week or 9-day fortnight.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Colleague Manager – Dundrum – Dublin 16, Dublin in Ilkeston employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Manager – Dundrum – Dublin 16, Dublin in Ilkeston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Colleague Manager role.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on articulating how you can lead and inspire teams, as well as your approach to delivering excellence. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your digital skills! Make sure you’re comfortable with tools like PowerBI and MyHR. Being tech-savvy is a big plus, so highlight your experience with these platforms during interviews to demonstrate your readiness for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there. Don’t miss out on the chance to be part of something extraordinary at M&S!
We think you need these skills to ace Colleague Manager – Dundrum – Dublin 16, Dublin in Ilkeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Colleague Manager role. Highlight your leadership skills and experience in mentoring teams, as this is key to what we’re looking for at M&S.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven performance and delivered results in previous roles. We love to see how you’ve made an impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Be yourself!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at Recruit4Mum
✨Know the Company Inside Out
Before your interview, make sure you research M&S thoroughly. Understand their values, recent initiatives, and how they’re evolving in the retail space. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Colleague Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experiences where you've successfully mentored or developed team members, and be ready to discuss how you can apply those skills at M&S.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle feedback. Think of specific situations where you acted on customer feedback or improved team performance, and be prepared to share these stories during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what challenges the store is currently facing. This shows your enthusiasm and helps you gauge if the role is the right fit for you.