At a Glance
- Tasks: Lead transformation of customer journeys and optimise sales funnels in a hands-on role.
- Company: Haven, a vibrant company in Hertfordshire focused on guest experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on data-driven improvements.
- Why this job: Make a real impact on guest journeys and drive innovative CRM strategies.
- Qualifications: Experience in CRM strategy and team leadership required.
The predicted salary is between 50000 - 65000 £ per year.
Haven in Hertfordshire seeks a Head of CLM to own the transformation of customer journeys from lead to guest retention. You will lead a team and remain hands-on, balancing strategic oversight with daily urgency in a hybrid role based in Hemel Hempstead.
You’ll drive CRM strategy across email, CRM, and multichannel communications, optimise the sales funnel, and mentor staff while collaborating with data teams and stakeholders to deliver data-driven campaigns and constant improvements.
Head of CLM: Transformation & Guest Journey Lead employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
