Guest Relations Assistant Manager – London

Guest Relations Assistant Manager – London

Waldorf Astoria London – Admiralty Arch is seeking an Guest Relations Assistant Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world‑class spa, state‑of‑the‑art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here’s what you’ll do during a typical day:

A Guest Relations Assistant Manager supports VIP Guests and ensures seamless communication of their preferences and requirements across the hotel, delivering an exceptional and highly personalised Guest experience.

As a Guest Relations Assistant Manager, you will anticipate and attend to the needs of VIP Guests while coordinating with operational teams to ensure flawless execution throughout the Guest journey. Entrusted with shaping first impressions, you will perform the following responsibilities to the highest standards:

• Support the Guest Relations Manager with the daily operations of the department
• Review Guest arrival reports in advance and liaise closely with Housekeeping regarding VIP room allocations
• Manage special room assignments and oversee suite occupancies with precision and discretion
• Assist in welcoming VIP Guests, escorting them to the Lounge for check‑in and their rooms as appropriate
• Ensure all VIP room standards are meticulously met and amenities are perfectly in place prior to arrival
• Oversee the Guest Relations Desk within the hotel lobby, ensuring consistent service excellence
• Serve as the primary point of contact for VIP Guests, ensuring all departments are fully briefed on individual preferences and requirements
• Maintain accurate inventory control of Guest amenities
• Demonstrate comprehensive knowledge of all hotel products, services, and facilities
• Consistently project a polished and professional presence, with a strong emphasis on hospitality and Guest engagement

What are we looking for?

Guest Relations Assistant Managers representing Hilton brands consistently act in the best interests of our Guests while collaborating seamlessly with fellow Team Members. To succeed in this role, you will demonstrate the following qualities and competencies:

• A refined ability to listen attentively and respond effectively to high‑expectation Guest needs
• Exceptional leadership, interpersonal, and communication skills
• A strong sense of accountability, resilience, and professionalism
• A genuine commitment to consistently delivering elevated Guest service standards
• The ability to remain composed and effective in high‑pressure situations
• Flexibility and adaptability across a variety of operational scenarios
• Impeccable grooming and presentation standards reflective of luxury hospitality

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Proven experience in a managerial capacity within a Guest Relations function, ideally in a luxury hospitality environment
• A genuine passion for delivering highly personalised and memorable Guest experiences
• A degree or diploma in Hotel Management or an equivalent qualification

Exact Location: London, United Kingdom