At a Glance
- Tasks: Design innovative service experiences and create impactful service design blueprints.
- Company: Join BCG, a leading global consulting firm with a focus on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on creativity and innovation.
- Why this job: Make a real difference by enhancing employee experiences through design.
- Qualifications: 7+ years in service design, strong analytical skills, and a passion for problem-solving.
The predicted salary is between 55000 - 65000 £ per year.
As a member of BCG’s Global IT Design Center of Expertise (CoE), you will be working to help define and design the delivery of service experiences for employees. You’ll be responsible for the creation and evaluation of service design blueprints, research, quant behavioural measurement and the analysis of employee needs. We are seeking an analytical and experienced Service Designer to join our dynamic cross‑functional team. The ideal candidate will have a passion for designing value‑creating, measurable and value creating service experiences.
Key Responsibilities
- Service Design: Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG’s strategic goals. Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end‑to‑end service experience. Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy.
- Research & Analysis: Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. Analyze behavioural analytics data to inform design decisions. Create meaningful and actionable insights into our employees’ behaviors, needs, expectations, and pain points.
- Collaboration: Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem‑solving. Engage with senior leadership, showcasing service design work and evidencing the value your research and design work has accrued initiatives.
- Testing & Iteration: Gather feedback to refine and improve service designs. Iterate on designs based on analytics and feedback to enhance the services experience.
- Innovation & Trends: Stay up to date with the design methods, tools, processes and technologies. Advocate for and implement best practices in service design.
What You’ll Bring
Experience: Minimum of 7 years of commercial experience in service design, preferably in a large, global enterprise. Proven experience in research and analysis to create actionable insights. Practical knowledge of iterative design approaches. Comfortable leading service design workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.
Skills: Expertise in service design, design strategy, journey mapping, needs and sentiment analysis and quant behavioural analytics measurement. Strong understanding of user‑centered design principles and methodologies. Very strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross‑functional teams.
Personal Attributes: Innovative thinker with a passion for solving complex problems. Self‑motivated with the ability to manage multiple workstreams simultaneously. Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment. Outcome and measurement driven and focused on solving user and business problems. Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines. Ability to navigate high levels of ambiguity. Hands‑on practitioner able to think conceptually and work practically. Compelling storyteller and communicator.
Qualifications: Bachelor’s degree in Product Design, Service Design, or equivalent experience. Master’s degree preferred.
Equal Opportunity Employment: Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E‑Verify Employer.
Global UX Designer Senior Manager – London employer: Recruit4Mum
At BCG, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Global UX Designer Senior Manager in London, you will have access to exceptional growth opportunities within a diverse team, where your insights will directly influence service design strategies. With a commitment to employee well-being and professional development, BCG offers a dynamic environment that values creativity and analytical thinking, making it an outstanding employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Global UX Designer Senior Manager – London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Recruit4Mum for a Global UX Designer Senior Manager – London, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Recruit4Mum before they go live!
We think you need these skills to ace Global UX Designer Senior Manager – London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Global UX Designer Senior Manager – London at Recruit4Mum, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Recruit4Mum does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Recruit4Mum. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Recruit4Mum.
How to prepare for a job interview at Recruit4Mum
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Recruit4Mum, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Recruit4Mum might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Recruit4Mum!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Recruit4Mum is looking for.
