Global L&D Sr. Manager (12-Month FTC) – London

As the Global L&D Sr. Manager, you will be part of a team responsible for the front and back‑end execution of virtual and hybrid learning events. You’ll play a pivotal role in shaping and leading the strategic and operational execution across cohorts — including but not limited to global core curriculum, capability upskilling, and learning journeys for our Consulting and Business Services Teams. You will ensure efficiency, consistency, and top‑quality delivery. You will manage learner operations, optimise processes, and drive continuous improvements. Your role will lead through influence in a complex, global, and highly collaborative environment, managing multiple stakeholders across regions and seniority levels, and building strong trust‑based relationships.

Responsibilities

• Own the end‑to‑end learner experience and identify opportunities for continuous improvement.
• Monitor operations and implement enhancements across learning initiatives.
• Orchestrate cross‑functional collaboration with content owners, program managers, shared services and faculty to ensure alignment on operational readiness and smooth delivery.
• Serve as the key point of contact for operational topics, providing guidance, resolving challenges, and ensuring alignment across stakeholders.
• Drive standardisation of processes, documentation and playbooks that support global consistency.
• Collaborate with Faculty CoE to align content updates, staffing needs, and vendor engagement.
• Lead annual calendaring, planning session dates and times.
• Manage financial tracking, including budget, contracts, invoices.
• Oversee LMS setup and maintenance, including session titles, descriptions, and feedback surveys.
• Monitor learner engagement metrics, flagging issues and ensuring capstone eligibility.
• Collect, analyse, and share learner feedback, driving response rate improvements – monitor this and other KPIs, generate reports, and use to drive continuous improvement.
• Provide hands‑on support during key delivery, e.g. partnering with teams supporting large‑scale in‑person events, ensuring smooth logistics, high‑quality participant experience, and seamless coordination across multiple venues and stakeholders.
• Integrate emerging technologies (automation, GenAI) to drive efficiency and innovation.
• Identify opportunities to remove bottlenecks, simplify workflows, and establish best practices that evolve how the team delivers learning at scale.

You’re Good At

• You have a passion for delivering outstanding customer service, are highly organised, energetic and skilled at identifying areas of improvement and making them happen.
• You thrive working autonomously but also love to collaborate – you are self‑driven, anticipating challenges or bottlenecks and are planning effectively around them.
• You are very organised and efficient – in essence, you have strong attention to detail and accuracy, particularly on complex problems, projects, and stakeholders, while still seeing the big picture.
• You are skilled and able to learn new technologies and systems quickly and willing to try things to see what works, what does not and how we can make things better.
• You build strong working relationships across seniorities and quickly gain trust with your key stakeholders.
• You keep an open mind, embrace change positively and flex to different situations.

What You’ll Bring

• 9+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast‑paced organization.
• Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello.
• Project management skills, with the ability to prioritise, problem‑solve, and deliver results.
• Excellent stakeholder management abilities across multiple regions and seniority levels.
• Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success.
• Strong communication and storytelling skills, with a focus on influencing stakeholders.
• A collaborative mindset with a solutions‑oriented approach and ability to work autonomously.
• Experience with emerging technologies like AI or automation is a plus.

Who You’ll Work With

A passionate and dedicated Learning & Development team, currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts. You will work in close contact with the Global L&D Service Center which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.