At a Glance
- Tasks: Safeguard a shopping centre while providing exceptional customer service and maintaining security.
- Company: Join Ward Security, a leading provider of security solutions across the UK.
- Benefits: Enjoy competitive pay, SIA licensing support, gym discounts, and a pension scheme.
- Other info: Be part of a diverse team that values inclusion and offers growth opportunities.
- Why this job: Make a real difference in a dynamic environment while developing your career in security.
- Qualifications: Must have an SIA licence and proven experience in security with excellent communication skills.
The predicted salary is between 27000 - 28000 € per year.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable Retail Security Officer to safeguard a facility in Gillingham, Kent.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential.
Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
- Pay Rate: £13.07 per hour
- Shift Pattern: Days, Nights and Weekends (4 on – 4 off) 42 hours per week
- Location: Shopping Centre, Gillingham, Kent
Role Requirements:
- SIA License
- Good customer service and communication skills
- Proven work experience as a Security Officer (min 1 year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate - Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager.
- Always conduct yourself in a professional manner.
- Respond to emergencies.
- Deal with conflict in an appropriate manner if required.
- Write up incidents to the standard expected by Management.
- Carry out ID checks.
- Be vigilant to the Health and Safety risks.
- Work on own initiative.
- Ensure that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Security Officer – Hempstead, Gillingham – England employer: Recruit4Mum
At Ward Security, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. Our comprehensive benefits package includes financial support for SIA licensing, a cycle to work scheme, and access to a 24/7 Employee Assistance Programme, alongside opportunities for career progression through our in-house Training Academy. Located in the vibrant shopping centre of Gillingham, Kent, we foster a positive environment where our team members are valued and encouraged to grow, making it a rewarding place to build your career in security.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer – Hempstead, Gillingham – England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ward Security. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous security experience aligns with the role. Remember, confidence is key!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A polished appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security Officer – Hempstead, Gillingham – England
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous security experience in your application. We want to see how you've handled challenges and provided excellent customer service in the past!
Keep It Professional:Your application should reflect the professional demeanour we value. Use clear and concise language, and make sure your presentation is polished – just like you would in the role!
Be Specific About Skills:Mention your IT proficiency and any relevant skills that align with the job description. We love seeing candidates who can multitask and are detail-oriented, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Recruit4Mum
✨Know Your Security Basics
Brush up on your security knowledge, especially regarding ID checks and emergency response protocols. Being able to discuss these topics confidently will show that you’re prepared and understand the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in past roles. Highlight situations where you maintained professionalism under pressure, as this is crucial for a Security Officer.
✨Demonstrate Communication Prowess
Practice clear and concise communication. You might be asked to explain how you would handle a conflict or report an incident, so being articulate and direct will set you apart.
✨Dress the Part
First impressions matter! Ensure you present yourself professionally, reflecting the polished demeanour expected in the role. A neat appearance can convey your seriousness about the position.
