At a Glance
- Tasks: Lead a talented team in delivering top-notch healthcare services in London.
- Company: Join Compass Group UK & Ireland, a leader in healthcare support services.
- Benefits: Enjoy a competitive salary, pension scheme, and exclusive discounts.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact in a prestigious healthcare environment while developing your leadership skills.
- Qualifications: Experience in Soft FM management and strong financial acumen required.
The predicted salary is between 50000 - 55000 £ per year.
Salary: £50000 per annum
Shift hours: Full Time
Lead with Purpose. Deliver with Excellence. We’re a business that puts people and performance at the heart of everything we do. As we continue to grow across the UK healthcare sector, we’re looking for a commercially driven and experienced General Manager to take the lead at Queen Square, London, overseeing a Healthcare Soft FM contract. This is your opportunity to play a key leadership role in one of London’s most prestigious healthcare environments, managing a talented on-site team and delivering first‑class services that make a real difference every day.
What You’ll Be Doing
As General Manager, you’ll oversee the full Soft Facilities Management (FM) service – including cleaning, catering, portering, security, and retail operations. You’ll be responsible for ensuring seamless service delivery, operational excellence, and financial performance across a busy, high‑profile clinical environment.
Key Responsibilities
- Operational Leadership: Drive performance across all soft FM services, maintaining the highest standards of safety, hygiene, and customer satisfaction
- Commercial Management: Manage budgets and forecasts, optimise costs, and identify opportunities to improve efficiency and grow revenue
- Contract Compliance: Ensure all services meet contractual SLAs and KPIs, working collaboratively with NHS partners and key stakeholders
- People Leadership: Lead and develop a diverse team, including direct reports and frontline colleagues
- Stakeholder Engagement: Build strong, positive relationships with hospital leadership, clients, and suppliers
- Continuous Improvement: Champion innovation, sustainability, and a culture of accountability and excellence
About You
You’re a confident, commercially minded leader who thrives in fast‑paced environments and knows how to deliver results. You’ll bring:
- Proven Soft FM management experience (ideally within healthcare or a similar sector)
- Strong financial acumen with P&L responsibility
- Experience managing large teams and multiple service lines
- A proactive, self‑starting mindset with the ability to operate autonomously
- Excellent communication, negotiation, and stakeholder management skills
Why Join Us?
At Compass Group UK & Ireland, we make sure our people are supported, rewarded, and empowered to succeed.
- Competitive salary up to £55,000
- Contributory pension scheme
- Access to Digital GP and healthcare benefits
- Career Pathways and development programmes
- Exclusive discounts with TUI, Expedia, Tesco, Sainsbury’s and more
- Up to 44% off cinema tickets
- Free wellness, mindfulness and exercise sessions
- Inclusive culture built on respect, development, and belonging
About Compass Group & Medirest
We’re proud to partner with the NHS to deliver exceptional support services across the UK. As part of Compass Group UK & Ireland, Medirest provides a full range of Soft FM services across NHS Trusts and private healthcare settings. We believe in empowering every colleague to thrive — because diversity is our strength.
General Manager – Full Time – London employer: Recruit4Mum
At Compass Group UK & Ireland, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our team members. As a General Manager in London, you will enjoy a competitive salary, access to comprehensive healthcare benefits, and numerous career growth opportunities within a supportive and inclusive culture. Join us in making a meaningful impact in one of the UK's most prestigious healthcare environments, where your leadership will drive excellence and innovation in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager – Full Time – London
✨Get a Taste of the Scene
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Recruit4Mum. It’s a fun way to stand out and demonstrate what you bring to the table!
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We think you need these skills to ace General Manager – Full Time – London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Recruit4Mum and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Recruit4Mum
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
