At a Glance
- Tasks: Help guests plan unforgettable holidays and provide exceptional customer service.
- Company: Join Saga, a trusted brand in travel for over 70 years.
- Benefits: Enjoy 25 days holiday, commission, and discounts on travel experiences.
- Other info: Flexible hybrid working and opportunities for personal growth.
- Why this job: Combine your passion for travel with a rewarding career in customer service.
- Qualifications: Experience in customer service; travel knowledge is a plus.
The predicted salary is between 26227 - 26227 £ per year.
Travel Consultant £26,227.50 per annum plus commission
37.5 hours per week (to include 1 in 3 Saturdays)
Hybrid – Folkestone office 3 times per week, remote otherwise
Start Date: Monday 13th July 2026
The hours for this role cover the opening hours of 9am-6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am-5pm.
Our Travel team is growing, and we are looking for passionate, customer-focused Travel Consultants to help our guests plan and book incredible holidays with Saga Holidays. This is far more than a traditional contact centre role. Every conversation is an opportunity to inspire, guide and build genuine connections with our guests. You’ll take the time to understand what matters most to them, recommend the perfect travel experiences and deliver exceptional service from the very first interaction.
If you are passionate about travel, enjoy speaking with people and thrive in a fast-paced, rewarding environment, this could be the perfect opportunity for you. We are looking for individuals who are naturally engaging, confident communicators and are motivated by delivering outstanding customer experiences while achieving sales success.
Responsibilities
- Managing the calls into the contact centre from our guests in a timely and professional manner
- Ensuring a tailored and personable approach for every call.
- Offering assistance, advice, guidance and always working with patience
- Fully managing the nature of the call, ensuring all actions are made such as general guest service or advice, sales calls, handling complaints and providing timely updates to the guests such as itinerary changes
- Engaging in conversation to help provide recommendations and expertise
- Fully prioritising a guest-first approach with the tenacity to keep learning on the job
- Handling both sales and service calls and adhering to guest service best practice
- Having a driven mentality to exceed the expectations of the guest
The Ideal Candidate
As a Travel Consultant you will have experience working within a customer service and sales environment. Whilst experience in the travel sector would be an advantage, we are open to considering candidates with a passion for travel and ability to bring our destinations to life. You will also need to demonstrate the following skills and experience:
- Have previously worked in a call centre/contact centre environment and be comfortable talking to guests over the phone, demonstrating excellent communication skills
- Keen and able to learn all about our products and relay this to our guests so they are fully aware of our full programme itinerary offering
- Can identify and discover customer needs and wants to help find the right holiday
- Enjoys working in a fast-paced environment
- Can demonstrate a can-do approach and be flexible when required
- Shows a passion for guest service and a natural enthusiasm for progression opportunities
- Has excellent attention to detail and can demonstrate strong written and verbal skills
Saga Values
- Make it Happen
- Do the Right Thing
- Customer First
- Excellence Every Day
- Our People Make Us Special
Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that’s why we have put together an amazing benefits package for all colleagues.
- 25 days holiday + bank holidays
- Option to purchase additional leave – 5 extra days
- Pension scheme matched up to 10%
- Monthly commission dependent on performance
- Life assurance policy on joining us, 4 x salary
- Wellbeing programme
- Colleague discounts including family discounts on cruises, holidays and insurance
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
About the Company
Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. Fair consideration is given to applications from all applicants, including those with disabilities and those over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.
Travel Consultant – Folkestone Hybrid employer: Recruit4Mum
Saga is an exceptional employer that values its employees and fosters a supportive work culture, offering a competitive salary, generous holiday allowance, and a range of benefits including commission opportunities and a comprehensive wellbeing programme. Located in Folkestone, our hybrid working model allows for flexibility while being part of a passionate team dedicated to delivering outstanding customer experiences in the travel sector. With a commitment to employee growth through initiatives like the Saga Academy, we empower our colleagues to thrive and succeed in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant – Folkestone Hybrid
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Saga's values and services. This way, you can show how your passion for travel aligns with their mission to provide exceptional customer experiences.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can connect with guests, just like you'd do in the role.
✨Tip Number 3
Be ready to share your travel stories! Personal anecdotes about your own adventures can help you stand out. It shows your enthusiasm for travel and gives you a chance to connect with the interviewer on a personal level.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your genuine interest in the role and the company.
We think you need these skills to ace Travel Consultant – Folkestone Hybrid
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or adventures that have inspired you. We want to see how your enthusiasm can translate into helping our guests create unforgettable holidays.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for confident communicators who thrive in a customer-focused environment, so emphasise those qualities!
Be Personable and Engaging:Remember, this role is all about building genuine connections with our guests. Use a friendly tone in your written application to reflect your personality. We want to see how you can engage with customers even before the phone rings!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Recruit4Mum
✨Know Your Stuff
Before the interview, make sure you research Saga Holidays and their offerings. Familiarise yourself with popular destinations and travel experiences they provide. This will not only show your passion for travel but also help you engage in meaningful conversations during the interview.
✨Showcase Your Communication Skills
As a Travel Consultant, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate how you would handle calls and provide exceptional service.
✨Emphasise Customer Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to understand their needs and deliver tailored solutions. This will resonate well with the interviewers who are looking for a guest-first approach.
✨Be Ready for Sales Questions
Since this role involves sales, be prepared to discuss your sales experience and strategies. Think of times when you successfully closed a deal or upsold a product. Showing that you can balance sales with outstanding customer service will set you apart.
